Customer Supply Chain Manager (m/f/d)

TE Connectivity Ltd.; Kraków; On-site; PLN 260,000 - 340,000; Full time

Benefits offered by this job

Life insurance

Private medical healthcare package

Employee referral bonus

Multisport co-financing

Performance-based bonus plans

Job summary

TE Connectivity in Kraków is seeking an experienced Manager Customer Supply Chain to lead a team that manages the supply chain expectations of premium customers. You will connect customer priorities with internal strategy, drive forecast collaboration, monitor KPIs, and communicate clearly across functions.

The role requires at least 5 years of people leadership, strong negotiation with B2B partners, and the ability to influence a complex matrix organization. APICS certification is preferred.

Qualifications

• 5+ years of people leadership experience in a customer-facing or supply chain leadership role.
• Proven experience negotiating with B2B customers and managing complex stakeholder relationships.
• Strong ability to translate data and insights into actionable business guidance for cross-functional teams.

Responsibilities

• Lead and develop a team supporting strategic and premium customers.
• Govern customer logistics agreements and supply chain commitments.
• Drive customer forecast collaboration and improve forecast accuracy.
• Translate customer insights into potential sales forecast changes.
• Monitor customer supply chain KPIs and coordinate improvement actions.
• Represent Supply Chain in customer reviews, negotiations, escalations, and strategic discussions.
• Translate internal actions and risks into clear customer-facing supply chain messages.
• Influence cross-functional teams to align customer expectations with capabilities.

Skills

Leadership

Customer facing

Forecasting

Communication

Influence

Education

APICS CPIM/CSCP or equivalent

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

We are seeking an experienced Manager Customer Supply Chain to lead the team responsible for managing the supply chain expectations of our premium customers.

The role connects customer priorities with internal supply chain strategy, ensuring strong forecast collaboration, effective performance management, and clear customer communication.

We believe that diverse perspectives, experiences, and backgrounds drive innovation and better business outcomes.

We encourage candidates from different backgrounds to apply, even if you do not meet every requirement listed.

We value potential, learning agility, and a growth mindset as much as direct experience.

We welcome candidates who are eager to learn, develop, and grow within the role.

We would love to hear from you.

Main Tasks

• Lead and develop a team supporting strategic and premium customers.
• Govern customer logistics agreements and supply chain commitments.
• Drive customer forecast collaboration and improve forecast accuracy.
• Translate customer business insights and demand signals into potential sales forecast changes.
• Monitor customer supply chain KPIs and coordinate improvement actions.
• Represent Supply Chain in B2B customer reviews, negotiations, escalations, and strategic discussions.
• Translate internal actions, risks, and priorities into clear customer-facing supply chain messages.
• Influence cross-functional teams to align customer expectations with business capabilities.

Your Ideal Background

• Supply Chain expert with a customer-facing background, or Customer Experience expert with a strong Supply Chain background.
• Minimum 5 years of people leadership experience, including direct responsibility for managing and developing a team.
• Proven experience negotiating directly with B2B customers.
• Demonstrated ability to influence and drive alignment in a complex, matrix organization.
• Excellent communication and presentation skills, with the ability to create high-level summaries and build a clear, compelling story from slides, data, and business insights.

Preferred Qualifications

• Strong knowledge of forecasting, demand planning, logistics, and customer supply chain processes.
• Previous exposure to customer logistics contracts and contract governance.
• APICS certification (CPIM, CSCP, or equivalent).

Why This Role Matters

This is a critical leadership position. The Manager Customer Supply Chain leads the team managing premium customer expectations and directly influences customer satisfaction, operational performance, business growth, and long‑term strategic partnerships.

We believe that diverse perspectives, experiences, and backgrounds drive innovation and better business outcomes. We encourage candidates from different backgrounds to apply, even if you do not meet every requirement listed. We value potential, learning agility, and a growth mindset as much as direct experience. We welcome candidates who are eager to learn, develop, and grow within the role. If you are excited about this opportunity and believe you can contribute to our team, we would love to hear from you.

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About TE Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next‑generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Our Commitment to Transparent Hiring

We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well‑being of our employees is our top priority!

• Collaborative and friendly work environment
• Extensive training and career growth opportunities
• Life insurance
• Private medical healthcare package
• Employee referral bonus
• Multisport co‑financing
• Performance-based bonus plans

Great hiring starts with honesty, and we mean it.

Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made.

At TE, we believe transparency isn’t a checkbox – it’s part of your experience with us.