Customer Success & Testing Specialist

Kainos; Województwo pomorskie; On-site; PLN 48,000 - 64,000; Full time

Job summary

Kainos is seeking a Client Support Executive to join our global team. You will support customers using the Smart Product Suite and help translate their requirements into value.

You’ll onboard customers, provide Smart Gold Service support, run and report on test packs, and suggest improvements based on test coverage.

Work with senior consultants, transfer knowledge to customer teams, and contribute to continuous product improvement in a diverse, people-first culture.

Qualifications

• Excellent customer focus in a customer-facing environment.
• Positive, can-do attitude with independent work ability.
• Clear written and verbal communication.
• Ability to prioritise, plan workload and meet deadlines.
• High quality and accuracy in all tasks.
• Good commercial awareness and understanding of project dynamics.
• Able to work in remote teams and with customers with limited supervision.

Responsibilities

• On-board customers and provide BAU support for the Smart Product Suite.
• Support customers via the Smart Gold Service, enabling value from the suite.
• Execute, report and maintain customer test packs.
• Analyze customer test coverage and suggest enhancements.
• Liaise directly with customers as part of the Smart Gold Service.
• Define, design, build and refine test packs from discovery.

Skills

Customer focus

Communication

Time management

Teamwork

Education

Honours degree in Business/CS

Tools

CRM software

Job description

Kainos is seeking a Client Support Executive to join our global team. You will support customers using the Smart Product Suite and help translate their requirements into value.

You’ll onboard customers, provide Smart Gold Service support, run and report on test packs, and suggest improvements based on test coverage.

Work with senior consultants, transfer knowledge to customer teams, and contribute to continuous product improvement in a diverse, people-first culture.