Customer Success Manager - Hybrid Growth & Strategy

London Stock Exchange Group; Gdynia; Hybrid; PLN 130,000 - 218,000; Full time

Job summary

A leading financial markets provider in Poland seeks a Customer Success Manager to enhance client engagement and retention. This role focuses on helping trading and financial services clients maximize the value of the company's solutions. Strong communication and analytical skills are essential, along with a background in customer success in financial services. Competitive salary and benefits are offered, including a hybrid work model.

Benefits

Competitive salary with performance-based incentives

Monthly car allowance

Private medical coverage

Meal vouchers and wellbeing allowance

Retirement savings plan

Paid vacation and public holidays

Flexible hybrid work arrangements

Qualifications

• Proven experience in customer success or client relationship management in financial services.
• Ability to engage diverse audiences including senior executives.
• Experience navigating complex client challenges.

Responsibilities

• Develop and execute customer success strategies that drive adoption and retention.
• Lead tailored client engagements through various mediums.
• Monitor product usage to identify improvements and risks.

Skills

Client relationship management

Strong communication skills

Analytical mindset

Fluency in English and Turkish

Education

Degree in Financial Markets, Economics, or Business

Job description

A leading financial markets provider in Poland seeks a Customer Success Manager to enhance client engagement and retention. This role focuses on helping trading and financial services clients maximize the value of the company's solutions. Strong communication and analytical skills are essential, along with a background in customer success in financial services. Competitive salary and benefits are offered, including a hybrid work model.