Customer Success Manager

TRANS.EU; Poland; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Private LuxMed healthcare

Budget for remote workstation equipment

On-site buffet breakfasts

Team-building trips

Subsidy for English lessons

Subsidy for a Multisport card

Job summary

TRANS.EU is seeking an entrepreneurial Customer Success Manager to drive product adoption and customer goals in Poland. You will manage B2B relationships, build success plans, and monitor key customer metrics to ensure satisfaction and retention.

Applicants should have proven experience in relationship management, excellent communication skills, and a strong understanding of SaaS products. The role offers growth opportunities and competitive benefits, including private healthcare and a budget for remote workstation equipment.

Qualifications

• Proven track record in B2B relationship management with mid-market or enterprise clients.
• Fluent in English (C2), with preferred knowledge of German/French (C1).
• Strong understanding of SaaS products, APIs, and integrations.

Responsibilities

• Manage B2B relationships for dedicated customer portfolio.
• Build tailored success plans to ensure product adoption.
• Monitor customer health metrics and take corrective actions.

Skills

B2B relationship management

Customer success processes

Interpersonal communication

Empathy

SaaS products knowledge

Salesforce

HubSpot

German

French

Tools

Salesforce

HubSpot

Job description

Every client counts. Can you become their most trusted advisor?

We are looking for an entrepreneurial Customer Success Manager who thrives in a dynamic environment and loves turning ambiguity into clear action plans. You will take full ownership of the customer journey, from driving platform adoption, achieving customer business goals to identifying strategic upsell opportunities.

The role & the team:

Our Customer Success team acts as trusted business advisors, guiding B2B clients from seamless onboarding to maximum product adoption and strategic growth. We proactively champion the voice of the customer across the organization to ensure every partnership delivers measurable, long‑term value.

What will you do:

• Managing B2B relationships for a dedicated portfolio of customers across high‑touch and medium‑touch segments, acting as a trusted advisor, and relaying feedback to shape product development.
• Building tailored success plans, and ensuring maximum product adoption by end users.
• Monitoring customer health metrics like NPS, consumption rates, and churn risk to take proactive, corrective actions.
• Taking ownership of net revenue retention, discovering upsell opportunities for the sales team, and collaborating with Sales on contract renewals.
• Preparing Quarterly Business Reviews (QBRs), conducting frequent Executive Business Reviews, and maintaining transparent CRM documentation.
• Improving CSM methodologies, building new playbooks, and collaborating cross‑functionally with sales, product, and operations teams.

Required skills:

• Experience: Proven track record in B2B relationship management with mid‑market or enterprise clients, including experience building playbooks in a scaling, dynamic environment.
• Language: English (C2, preferred German/French C1).
• Tool Pro: Practical knowledge of customer success processes (QBRs, health scoring) and proficiency in CSM/CRM tools Salesforce, HubSpot, or, along with a solid understanding of SaaS products, APIs, and integrations.
• Soft skills: Excellent interpersonal communication, active listening, empathy, stress resilience, and a commercial mindset paired with strong ownership, curiosity, and a sense of urgency.

Growth opportunities:

• Team budgets for specialized training and courses tailored to your needs.
• Knowledge exchange within thematic guilds organized by coworkers – to stay ahead in your field or gain new expertise.
• Development of skills in the dynamic TSL (Transport, Shipping, and Logistics) industry, offering you the chance to gain deep insights and work on impactful projects that shape the future of global trade and logistics.

What your future teammates love the most:

• Private LuxMed healthcare, free preventive check‑ups, spine‑relieving massages.
• Budget for remote workstation equipment and gift vouchers.
• On‑site buffet breakfasts prepared fresh daily.
• Team‑building and family trips to a private lakeside resort.
• Subsidy for English lessons.
• Subsidy for a Multisport card.

About us:

We are at the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

We’re an international tech company operating in 13 countries, and we’re just getting started. We develop cutting‑edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.