Customer Success Manager

Kyriba; Poland; Remote; PLN 60,000 - 80,000; Full time

Job summary

A leading fintech company in Poland is looking for a Customer Success Manager to enhance customer relationships and ensure successful product adoption. The role requires over 5 years of experience in Customer Success or Account Management, strong SaaS knowledge, and excellent communication skills. The ideal candidate will manage a diverse portfolio of clients and drive value realization through insights and high-trust relationships.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Sales.
• Strong knowledge of SaaS models and value-based engagement.
• Expert relationship-building and communication skills.

Responsibilities

• Engage with customers to drive value realization.
• Manage a diverse portfolio of customers.
• Proactively ensure full functionality adoption.

Skills

Customer Success

Account Management

SaaS knowledge

Stakeholder management

Communication

Problem-solving

Education

Four-year undergraduate degree

Job description

It\'s fun to work in a company where people truly BELIEVE in what they\'re doing!

We\'re committed to bringing passion and customer focus to the business.

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba\u2019s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit Kyriba.com.

Who We Are

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba\u2019s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. For more information, visit Kyriba.com.

Who You Are

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers\u2019 needs and effectively communicate how we\u2019ll help them become best run organizations. You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, Kyriba\u2019s internal teams, and has central importance to our ongoing success as a company.

How You Will Contribute

• Engage with Kyriba\u2019s customers to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecycle.

• Manage a diverse portfolio of customers, including large global businesses and customers with a high-level of complexity, focus and intensity

• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba

• Facilitate executive meetings that measure progress and business impact

• Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals.

• Establish success metrics, annual goals and key objectives with the customer. Leverage data & tools to track and deliver these metrics and goals.

• Forecast risk of revenue loss in account base by anticipating and planning for your customers\u2019 needs

• Develop and document advanced, cross-functional, account strategies in Customer Success Plans, deliver success through value and insight relevant and unique to each customer

• Identify opportunities at customer to grow Kyriba footprint through expansion of services

• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy

• Facilitate Customer Advisory Counsels and support board member relationships

• Exercise Self-awareness

• Prioritize multiple competing priorities and stakeholders

• Proactively collaborate with cross-functional teams to achieve successful customer outcomes

Travel: 30% travel may be expected.

Qualifications & Experience

• Four-year undergraduate degree preferred

• 5+ years of experience in Customer Success, Account Management, or Sales

• Strong knowledge of SaaS models and value-based engagement

• Strong business and financial acumen; treasury domain expertise is a plus

• Track record of driving client adoption, retention, and growth

• Expert relationship-building, communication, and stakeholder management skills

• Advanced problem-solving, negotiation, and organizational abilities

• Ability to balance multiple priorities and drive results in a dynamic environment

• High degree of accountability, a \\"can-do\\" attitude, and customer empathy

• Experience facilitating executive-level meetings and advisory boards is a plus