Customer Success Manager

Radicle Health; Poland; Remote; PLN 218,000 - 256,000; Full time

Job summary

A technology company focused on human services in Poland is seeking a Customer Success Manager to manage key customer accounts. You will ensure customer satisfaction, drive product adoption, and identify growth opportunities. Ideal candidates should have 2-4 years of experience in customer success, and excellent communication skills. This remote position offers a base salary of $60,000 - $70,000 plus commission.

Benefits

Unlimited PTO policy

Competitive healthcare coverage

401k matching

Paid holidays

Volunteer time off

Paid parental leave

Qualifications

• 2-4 years of experience in Customer Success or similar role.
• Proven success in meeting net revenue retention metrics.
• Experience managing multiple competing priorities.

Responsibilities

• Serve as primary point of contact for mid-market accounts.
• Help customers adopt effective workflows using Radicle products.
• Monitor customer engagement and provide actionable recommendations.

Skills

Customer Success Management

Account Management

Relationship Management

Problem-Solving

Communication Skills

Salesforce CRM

Job description

About Radicle Health

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That’s why we’ve built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

About Radicle Health:

Radicle Health is a collection of human services software products created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every agency. So we’ve built Radicle Health around this guiding principle. Our products are 100% committed to their customers and the individuals their customers serve. But under one roof, our teams can learn from each other, can more quickly test ideas, and can think holistically about our communities and the people at the center of those communities. Learn more at www.radicle-health.com

About the Job

As a Customer Success Manager at Radicle Health you will be responsible for managing key customer accounts, ensuring satisfaction, driving product adoption, and identifying growth opportunities through upselling and renewals. You will work closely with the Customer Experience team to deliver exceptional service, achieve revenue targets, and support long-term customer retention. This role requires someone with a deep understanding of mid-market or enterprise client needs, the ability to manage complex accounts, and a strong focus on scaling adoption and revenue within this segment.

Responsibilities

• Serve as the primary point of contact for mid-market accounts, building lasting relationships and ensuring customers achieve their desired goals and outcomes with Radicle products.
• Serve as a Product Knowledge Expert, helping customers adopt effective workflows and address needs by leveraging system functionality and/or referring to internal subject matter experts
• Collaborate, problem solve, and/or strategize customer issues and inquiries with other team members
• Educate mid-market customers on best practices and new features to maximize the value of Radicle products.
• Monitor customer engagement and usage through dashboards, identifying areas for improvement and providing actionable recommendations.
• Document customer status, needs, activities, communications, and organizational changes in Salesforce and/or other customer relationship management (CRM) tools
• Sustain business growth and profitability by maximizing product value, selling add-on services and modules, and offering consultative and training services
• Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time, providing accurate forecasting throughout the renewal process.
• Achieve net revenue retention targets
• Attend promotional events at industry related conferences

Qualifications

• 2–4 years of experience in Customer Success, Account Management, Client Services, or a similar customer-focused role, preferably with mid-market or enterprise clients.
• Proven success in meeting or exceeding portfolio goals, such as net revenue retention and customer adoption utilization metrics.
• Experience managing multiple competing priorities successfully across a multi-product portfolio.
• Strong presentation and public speaking skills, with experience delivering training, strategic consultations, and business reviews.
• Exceptional problem-solving, communication, and relationship management skills as well as strong cross-functional acumen, working across customer experience teams to follow process and deliver exceptional customer outcomes.
• SalesForce or other CRM experience
• Customer Service experience
• Strong problem solving and analytical skills
• Task and project management skills or experience
• Familiarity with Electronic Health Record software and the social services sector a plus

What we offer

• Unlimited PTO policy
• Competitive medical, dental, and vision healthcare coverage
• 401k matching
• Paid holidays
• Volunteer time off
• Paid parental leave
• Compensation: $60,000 - $70,000 Base Salary plus variable commission plan
• Location: Remote

Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process.

Equal Employment Opportunity Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.