Customer Success Engineer

Mona Lee; Remote; PLN 60,000 - 80,000; Full time

Job summary

A technology company in Poland seeks a passionate Customer Success Engineer to bridge technology and valued B2B customers. You will address technical inquiries, resolve support tickets, and collaborate with teams to improve user experiences. Candidates should have at least two years in a technical support role within a B2B SaaS environment and familiarity with SQL and support tools. This role offers professional development, stock options, and fully remote work.

Benefits

Professional development courses

Stock options

Paid time off

Fully remote work

Qualifications

• Minimum of two years in an engineering or technical support role within a B2B SaaS environment.
• Proficiency in testing and monitoring tools.
• Basic knowledge of SQL and scripting languages for data analysis.

Responsibilities

• Serve as primary point of contact for B2B customers.
• Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets.
• Collaborate with engineering and product teams.

Skills

Technical support

SQL knowledge

Scripting languages (Python, Bash)

Using support ticketing systems

Tools

Postman

PostHog

CloudWatch

Zendesk

Jira

Job description

Monalee is a technology company that is building the digital backbone of the distributed energy revolution.

Our flagship product, Artemis, is the AI-first operating system for home energy—used by contractors to sell, finance, install, and service solar, batteries, EV chargers, and more. What used to take weeks and multiple disjointed tools now takes under a minute.

As utilities face $250B+ in annual grid spending and struggle to meet growing demand from AI and EVs, Artemis empowers a new generation of decentralized energy providers with speed, intelligence, and scale—turning every home into a node of the new energy internet.

About the role

As we expand our impact, we’re seeking passionate Customer Success Engineers to be the bridge between our innovative technology and our valued B2B customers. In this role, you’ll play a pivotal part in ensuring seamless experiences for users of our Artemis platform artemis.solar, addressing technical inquiries, and collaborating with other engineers, product managers, and designers in our teams to drive continuous improvement.

What you'll do

• Serve as the primary point of contact for B2B customers, addressing technical inquiries related to our software.
• Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets, ensuring timely and effective solutions.
• Collaborate closely with engineering and product teams to elevate complex issues.
• Monitor system performance and proactively identify potential issues to minimize customer impact.
• Develop and maintain documentation, including knowledge base articles and troubleshooting guides.
• Assist customers in understanding and utilizing platform features, ensuring optimal user experience.

Qualifications

• Minimum of two years of experience in an engineering or technical support role within a B2B SaaS environment.
• Proficiency in using testing and monitoring tools such as Postman, PostHog, CloudWatch, or similar.
• Basic knowledge of SQL and scripting languages (e.g., Python, Bash) for data analysis and automation tasks.
• Experience with support ticketing systems like Zendesk, Jira, or similar platforms.

What we offer

• Professional development through courses, seminars, and certifications.
• Stock options.
• Paid time off and vacations.

What we offer

• Professional development through courses, seminars, and certifications.
• Stock options.
• Paid time off and vacations.
• Fully remote work.

If you are passionate about web development and customer-focused design, looking for growth opportunities, and eager to face exciting challenges in a dynamic startup environment, we’d love to hear from you. Monalee is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.