Customer Success Advisor (Polish & English)

GetResponse; Województwo pomorskie; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading SaaS Company in Poland is seeking a Customer Success Advisor to provide technical support and help clients achieve their business goals. You will handle inquiries via chat and email, troubleshoot issues, and assist with onboarding calls. The ideal candidate should be fluent in English and Polish, possess excellent communication skills, and have a background in online marketing. This position offers a salary of 5,500 - 6,000 PLN gross/month with additional commissions and perks such as private medical care and a home office setup.

Benefits

Home office setup bonus

Private medical care

Employee referral program

Corporate life insurance

Employee pension program

Wellbeing and mental health programs

Modern equipment

English classes

Qualifications

• Fluent in English and Polish (C1 level) is required, additional languages are a plus.
• Experience in online marketing and familiarity with technical tools is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Respond to inquiries and educate customers on products by chat and email.
• Troubleshoot problems for customers.
• Coordinate solutions with IT and management.
• Help customers build successful businesses.
• Handle onboarding calls with customers.

Skills

Problem-solving skills

Excellent communication in English and Polish (C1)

Online marketing know-how

Ability to handle multiple interactions

Ability to work under pressure

Job description

Overview

We’re looking for a Customer Success Advisor who’s passionate about solving problems and supporting clients. In this role, you'll be the first point of contact for our users - handling inquiries and resolving issues via chat and email to help them reach their business goals.

As this is a technical support position, strong problem-solving skills, familiarity with digital tools, and a basic understanding of marketing trends and platforms are highly valued. You’ll guide customers through both the functional and technical aspects of our solutions - empowering them to succeed, not just use the product.

You'd be working according to schedule, from Monday till Sunday (5 days a week) in 8-hour shifts that start from 7 AM and finish at 7 PM.

About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. We’re global, remote-friendly, and multicultural, yet we share the same values.

Main tasks

• responding to inquiries and educating our customers on our products by chat and email
• troubleshooting problems for customers
• coordinating solutions with IT and management
• helping customers build successful businesses
• handling onboarding calls with customers

You may be the perfect fit if you

• have excellent language skills in English and Polish (at least C1 level); additional languages such as German, Spanish, Italian, Portuguese, or French would be an asset
• have online marketing know-how and a knack for understanding technical tools, platforms, or systems
• are open to new experiences and ready to acquire new information at a fast pace
• have the ability to easily handle a number of interactions at the same time
• have superior verbal and written communication skills and are ready to master your speed-typing skill
• are an outgoing “people person” with an upbeat attitude
• are ready for speaking with a customer over the phone/via Teams call

Salary range

5,500 - 6,000 PLN gross/month on contract of employment + up to 1000 PLN commission paid upon reaching goals + additional bonus for weekend work

Extra perks

• home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• private medical care for employees and their family members
• employee referral program - up to 10 000 PLN for recommending a friend
• corporate life insurance
• employee pension program (PPE)
• wellbeing and mental health culture - mental health helpline, sport card etc.
• modern equipment - most of our teams work on MacBooks
• English classes
• internal initiatives like webinars, knowledge sharing sessions, and more

Some benefits may be available for the talents hired under the contract of employment, only.

Apply and enjoy our fully remote online recruitment process

1. Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.
2. One-way video interview: We'll send you a link to the video interview to verify your level of English and technical acumen.
3. Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.
4. Task: Show off your skills! We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar.
5. Final interview: Tell us all about your experience, knowledge, and successes. Meet your future manager and see what’s in store for you.
6. Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company!
7. Contact: Michasia is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!