Customer Solutions Engineer

kapa.ai; Poland; On-site; PLN 326,000 - 436,000; Full time

Job summary

A technology solutions company in Poland is looking for a Customer Solutions Engineer to work closely with clients, managing technical support and troubleshooting issues. Ideal candidates will have hands-on technical skills in API integration and scripting, with a passion for customer success. Join a fast-paced environment where your ability to solve problems and tinker with technology will be valued.

Qualifications

• Hands-on technical skills including API integration and debugging.
• An affinity for LLMs and willingness to learn.
• Ability to work effectively in a fast-changing environment.

Responsibilities

• Work directly with the founding team on support engineering strategy.
• Own the support queue and be the first point of contact for customers.
• Collaborate with engineering on bug fixes and escalations.
• Draft documentation to help customers self-serve better.

Skills

API integration

Debugging customer implementations

Scripting

Customer success focus

Tinkering with LLMs

Job description

Overview

90000,00USD/rok – 120000,00USD/rok

Kapa makes technical knowledge instantly accessible through AI assistants. As a customer solutions engineer you will work closely with our 200+ customers to help them deploy and manage both customer-facing and employee-facing AI assistants. Check out Docker’s documentation (https://docs.docker.com) for a live example of what Kapa is (look for the “Ask AI” button).

In This Role, You Will

• Work directly with the founding team to own the support engineering strategy
• Own the support queue and be the first point of contact for customers reaching out
• Collaborate with engineering on bug fixes, escalations and debugging
• Partner with the go-to-market team on the technical parts of onboarding
• Draft documentation and support content to help customers self-serve better (using kapa.ai)
• Occasionally partner with account executives early in the sales cycle acting as a sales engineer

You may be a good fit if you have

• A love for helping customers become successful
• Hands-on technical skills including API integration, debugging customer implementations, and scripting to solve customer problems
• An affinity for LLMs, RAG and agentic workflows (you should definitely like tinkering!)
• The ability to work effectively in a fast in a environment where things are sometimes loosely defined
• This is neither an exhaustive nor necessary set of attributes. Even if none of these apply to you, but you believe you will contribute to kapa.ai, please reach out.

Open Roles

• (fluent Ukrainian) DevOps Engineer (Poland)
• LLM Engineer (100% remote-friendly within Poland)
• (fluent Ukrainian) DevOps Engineer (Poland)
• (fluent Ukrainian) DevOps Engineer (Poland)