Customer Service & Support I

Collabera; Kraków; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading technical support company in Kraków is seeking a Customer Support Specialist to assist customers, oversee service requests, and deliver training sessions. The ideal candidate will have a strong interest in networking products and be fluent in English and one additional language (Italian, German, Polish). This role offers an opportunity to develop skills in a supportive environment.

Qualifications

• Strong interest or understanding of networking products.
• 1-2 years of experience for new hires.
• Self-managed and motivated individual.

Responsibilities

• Assist customers with service requests and TAC interactions.
• Keep records of critical issues for top customers.
• Deliver training sessions to customers and partners.

Skills

Networking products

Analytical mindset

Troubleshooting skills

Good command of English

Fluent in Italian, German, or Polish

Communication and presentation skills

Excellent customer handling skills

Leadership under pressure

Proactive attitude

Education

Bachelor's degree or equivalent

Job description

Master all TAC, SSCD and TS processes, tools and best practice.

Assist customers with Service Request and interactions with TAC.

Follow up on open SRs and RMAs for each case they are engaged with.

Keep record on critical issues for top Customers, as indicated by the Territory Escalation Manager.

Responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction.

Deliver TS training sessions to customers and partners within the country/Region.

Build and maintain excellent understanding of customers.

Qualifications

Required Skills:

• Basic understanding or strong interest in networking products.
• Analytical and troubleshooting mind set.
• Good command of English.
• Fluent language of area of support (1. Italian, 2. German, 3. Polish).
• Ability to learn quickly.
• Self-managed and self-motivated - able to work without supervision.
• Good communication and presentation skills.
• Excellent customer handling skills.
• Work under pressure - take leadership under a critical situation with the customer, maintaining professional and positive attitude.
• Proactive, strive for continuous improvement.
• BS or equivalent.
• 1-2 years of related experience for New hires.

Desirable Criteria:

• European or Middle Eastern language, preferable Spanish- spoken and written.