Customer Service Support

F. Hoffmann-La Roche AG; Warszawa; On-site; PLN 40,000 - 60,000; Full time

Job summary

A global healthcare company in Warsaw is seeking a Customer Support Specialist to assist affiliates with firewalls, implementation processes, and device management. Ideal candidates will have strong analytical skills, networking knowledge, and effectively communicate in English. This position requires a self-starter who can work under pressure while providing excellent customer service.

Qualifications

• Strong analytical skills in network administration.
• Experience with diagnostics instruments in a medical laboratory is an advantage.
• English communication skills necessary for documentation/team cooperation.

Responsibilities

• Support affiliates with installation and post-installation.
• Manage risks and deviations from the plan.
• Proactive monitoring with Device Manager.

Skills

Analytical skills in network administration

Troubleshooting skills

Networking knowledge and certifications

Organizational skills

Communication skills

Ability to work under time pressure

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.### ### The Position**Customer Support Specialist****The Opportunity:*** Support affiliates in discussing firewalls and security topics with customers* Follow-up the progress of affiliate implementations* Manage risks and deviations from the plan* Clear interface for affiliates for installation and post-installation support* Establish back-up repository and restore procedures* Providing questionnaires to affiliate* Back-up repository setup* Access and passwords policy for affiliates & hubs* Follow-up of implementation status & reporting* Efficiency improvements by consolidating repetitive configuration tasks* Device management in operational state* Creating configuration with config tool* Distributing config files to affiliates* Documenting & storing configs* Support affiliates with device installation issues* Support with registration in Remote system* Proactive monitoring with Device Manager* Firmware updates* Restoring config file from back-ups**Who you are:*** Strong analytical skills in network administration;* Troubleshooting, performance testing, design, & security best practices.* Strong networking knowledge, certifications a plus* Strong organizational and time management skills a must.* Work experience with diagnostics instruments and in a medical laboratory is of advantage.* English communication skills- necessary for abroad trainings/ documentation/ team cooperation-B2 Common European Framework of Reference* Focused on providing an excellent service to our customers, demonstrating strong listening and communication skills by phone when engaging with people, and be comfortable as part of a team, ability to work under time pressure.* Very good organization skills, with a desire to complete tasks ensuring you always deliver on your promises.* A self-starter who takes pride in his achievements but equally can overcome set-backs quickly looking for the positive in every situation.***If you feel this offer suits a friend of yours, feel free to share it.****The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: [e-mail]. More information on the principles of processing your personal data by Roche at the link:* *.**Roche Diagnostics sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website:* *.*# Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.**Roche is an Equal Opportunity Employer.**