Customer Service Sr. Associate with German and English

PepsiCo; Kraków; Hybrid; PLN 30,000 - 120,000; Full time

Job summary

A multinational company in Kraków is looking for a candidate in customer service to support key customers and ensure service delivery. The ideal applicant should have excellent communication skills, a Bachelor's degree, and fluency in both German and English. This role offers a hybrid working model, ample learning opportunities, and a supportive culture.

Benefits

Hybrid working model

Learning and development opportunities

Comprehensive benefits

Qualifications

• Minimum of 1 year of experience in customer service or related roles.
• Proven ability to build relationships with key customers.
• Experience in resolving disputes and reporting accurately.

Responsibilities

• Build strong relationships and collaborate with key customers.
• Register and report disputes in a timely manner.
• Analyze and clarify disputes in cooperation with clients.

Skills

Fluent German

Fluent English

Strong communication skills

Analytical skills

Team-oriented

Education

Bachelor’s degree (completed or in progress)

Tools

SAP or similar ERP systems

MS Excel

MS Office tools

Job description

Overview

Working with inspiring and experienced colleagues, you’ll find that the atmosphere in our city-centre Kraków office is informal, engaging, and full of energy. Our teams deliver essential services to PepsiCo employees and customers across Europe — driving excellence with curiosity, collaboration, and a “get-things-done” mindset.

This role is a great opportunity to grow your career in a dynamic, multinational environment while supporting key customers and ensuring top-quality service delivery within the Supply Chain area.

Responsibilities

• Build strong relationships and collaborate with key customers from various channels (Discount retailers, Cash & Carry, Hypermarkets, Convenience, Supermarkets, etc.).
• Register and report disputes (price corrections, value adjustments, retrospective settlements) in a timely and accurate manner.
• Analyze and clarify disputes in cooperation with clients and internal teams (Sales, Logistics, Finance).
• Prepare and monitor corrective documents (PCRs, retrospective corrections) according to contractual agreements.
• Support ongoing projects related to IT systems, Customer Service, Sales, and Logistics improvements.
• Maintain accurate records and reports, ensuring compliance with accounting and internal control principles.
• Identify trends and propose actions to minimize recurring issues or discrepancies.

Qualifications

• Bachelor’s degree (completed or in progress).
• Fluent German and English (both written and spoken).
• Minimum 1 year of experience in customer service, order management, or related support roles.
• Working knowledge of SAP or similar ERP systems.
• Good command of MS Excel and other MS Office tools.
• Strong communication and analytical skills, with high attention to detail.
• Team-oriented, proactive, and comfortable interacting across functions.

What we offer

• Hybrid working model and flexible hours.
• Learning and development opportunities in a global environment.
• Friendly, inclusive culture where your ideas matter.
• Comprehensive benefits and wellbeing support.

📄 Note:The ‘Internal Reporting Procedure’ for reporting violations of law and follow-up actions under the Whistleblower Protection Law (June 14, 2024) is available at www.pepsicopoland.com under the Contact/Career tab.