Customer Service Specialist with Spanish

Beliani Group; Szczecin; On-site; PLN 120,000 - 180,000; Full time

Job summary

A dynamic e-commerce company is seeking a Customer Service Specialist fluent in Spanish to join their team in Szczecin. This role involves providing exceptional service to Spanish-speaking customers, managing inquiries via phone, email, and chat, and ensuring timely order execution. Ideal candidates will have strong communication skills and the ability to work under pressure. The company offers a vibrant work culture and various employee benefits including private medical care and flexible working hours.

Benefits

Private medical care

Sharing the cost of sport activities and trainings

Flexible working time

Fruit Days

Beliani products at discounted prices

No dress code

26 days off

Qualifications

• Based in Szczecin (Poland) or willing to relocate.
• Good cultural knowledge of the specific market.
• Ability to work both in a team and independently.

Responsibilities

• Telephone and e-mail service for Spanish-speaking individual clients.
• Managing the timely execution of orders and return shipments.
• Handling customer service inquiries pre- and post-sale.

Skills

Fluency in Spanish (min. C1 level)

Communicative level of English (min. B1 level)

Strong written and verbal communication skills

Ability to work under pressure

Proficiency in Microsoft Office

Problem-solving skills

Tools

Google Cloud Suite

Job description

Company Description

BELIANI is an e-commerce retailer with a team of over 600 dedicated employees. We're firm believers that happiness is attainable for everyone. Our motto, 'Delivering Happiness,' isn't just a slogan. It's the driving force behind everything we do. From the happiness of our customers to the fulfilment of our employees, this philosophy guides us in every aspect of our daily work. At Beliani, we cultivate a vibrant team spirit, where over 600 friendly and talented individuals tackle new challenges together every day.

If you thrive on continuous growth, embrace challenges, and seek a dynamic work environment, seize the opportunity to shape the future of e-commerce with us today!

Role Description

We are seeking a motivated and customer-oriented Customer Service Specialist fluent in Spanish to join our international team. In this role, you will be the first point of contact for our Spanish-speaking customers, delivering exceptional service and support throughout their entire shopping experience.

Your responsibilities

• Telephone and e-mail service for Spanish-speaking individual clients.
• Presenting Beliani products to our clients.
• Chat service.
• Managing the timely execution of orders and return shipments.
• Handling customer service inquiries pre- and post-sale via phone, e-mail, and chat.
• Reporting to the Country Team Leader.

Our requirements

• Based in Szczecin (Poland) or willing to relocate.
• Fluency in Spanish (min. C1 level).
• Communicative level of English (min. B1 level).
• Strong written and verbal communication skills.
• Good cultural knowledge of a specific market.
• Proficiency in Microsoft Office and Google Cloud Suite.
• Ability to work both in a team and independently.
• Ability to work under pressure, multitask, and be a problem solver.

Nice to have

• Fluency in any other European languages.

What we offer

• Private medical care
• Sharing the cost of sport activities and trainings
• Flexible working time
• Fruit Days
• Beliani products at discounted prices
• No dress code
• 26 days off
• Additionally, a tailored onboarding process will be provided to the hired candidate to ensure they have the knowledge needed to become fully operational in the role