Customer Service Specialist with Slovak and Nordic languages

careersinpoland; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

An international consulting company is seeking a Customer Service Specialist with Slovak and Nordic languages. This full-time role involves providing support via phone and email, resolving customer cases, and ensuring a positive experience. The candidate should have very good English skills and at least 2 years of experience in customer support. The company offers a hybrid work model with benefits including private medical care and training access, contributing to a stable employment environment in Kraków.

Benefits

private medical care

individual life insurance

MultiSport card

access to training platforms

well-being support initiatives

Qualifications

• Minimum 2 years of experience in customer support, service operations, or contact center roles.

Responsibilities

• Provide professional support to customers through phone, email, and digital channels.
• Investigate and resolve customer cases with a focus on accuracy.
• Ensure a positive customer experience by building trust.
• Work closely with internal teams to resolve cases.
• Document customer interactions in internal systems.
• Identify recurring issues and contribute to service improvements.

Skills

very good English skills (B2+)

solution-oriented mindset

good communication skills

proficient in Excel

Job description

Customer Service Specialist with Slovak and Nordic languages (m/f)

Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry.

Level: specialist

Working hours: Full time

remote recruitment

published 2026/01/14

For our Client, an international consulting company, we are looking for a Customer Service Specialist with Norwegian / Finnish / Czech / Slovak.

Requirements

• very good English skills (B2+)
• previous experience in customer support, service operations or contact center roles (min. 2 years)
• good communication skills and a solution-oriented mindset
• ability to manage multiple tasks independently and prioritize effectively
• proficient in Excel

Responsibilities

• provide professional support to customers through phone, email, and digital channels
• investigate and resolve customer cases with a focus on accuracy and efficiency
• ensure a positive customer experience by building trust and long-term relationships
• work closely with internal teams to resolve cases and handle escalations
• document customer interactions in internal systems with attention to detail
• identify recurring issues in customer requests and contribute to service improvements

We offer

• hybrid work model with an office in Kraków
• benefits package: private medical care, individual life insurance, MultiSport card
• access to training platforms and certification programs
• well-being and mental health support initiatives
• stable employment in an international work environment

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