Customer Service Specialist with French (Junior / Specialist)

PPG América Latina; Wrocław; Hybrid; EUR 25,000 - 35,000; Full time

Job summary

A leading company seeks a Customer Service Specialist fluent in French to manage communication with business clients for the French-speaking market. You will handle order processing and ensure customer satisfaction while working in a hybrid model from Wrocław. This role requires strong communication and problem-solving skills, aiming to enhance customer experience through effective service.

Qualifications

• Fluent in English and French.
• Experience in a similar position.
• Strong interpersonal skills and ability to work as part of a team.
• Conscientious and quick learner.

Responsibilities

• Communicate with customers via phone and email.
• Process customer orders in a timely manner.
• Build sustainable relationships and trust with customers.

Skills

Communication Skills

Customer Focus

Problem-Solving Abilities

Attention to Detail

Interpersonal Skills

Tools

MS Office

Teams

Job description

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Job Description

As Customer Service Specialist representative with French you will manage communication with our business clients for French speaking market. Activities include order management to ensure timely delivery, in consistent way and troubleshoot possible issues with Customers.

You will be the key link between the Customer, PPG Customer Service Team, Credit organization and Warehouse.

You will work in a hybrid model from our office located in Wrocław.

Responsibilities

• Communicating with customers through phone and e-mail
• Making use of shared mailbox for business communication and categorize and archive messages in line with guidelines
• Processing orders in time and responding promptly to customer requirements
• Monitoring orders making use of standard tools and communicate and coordinate with stakeholders and customers as necessary
• Monitoring replenishment items and their availability in the warehouse
• Building sustainable relationships and trust with customers through open and interactive communication
• Following customer service best practices, procedures, PPG guidelines and policies and legal requirements
• Maintaining a positive, empathetic and professional attitude toward internal and external customers at all times.
• Give feedback on the team results and open actions during the weekly or monthly meeting
  
  

Qualifications

• English and French are required
• Experience in a similar position
• Familiar with computer applications, including MS Office, Teams
• Good communication skills
• Strong interpersonal skills and the ability to work effectively as part of a team.
• Conscientiousness
• Quick learner with competence to resolve queries
  
  

Competencies

• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly, concisely, and professionally to diverse audiences.
• Customer Focus: Strong customer orientation and a genuine desire to help and support customers, coupled with the ability to anticipate needs, exceed expectations, and build rapport.
• Problem-Solving Abilities: Effective problem-solving skills, with the capacity to analyze situations, identify root causes, explore solutions, and implement resolutions in a timely and proactive manner.
• Attention to Detail: Keen attention to detail and accuracy in processing orders, handling transactions, and documenting information, with a commitment to minimizing errors and ensuring quality.
• Interpersonal Skills: Strong interpersonal skills, including empathy, patience, and tact, to interact professionally and respectfully with customers, colleagues, and stakeholders across various channels and situations.
  
  

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About Us

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every Single Day At PPG

We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

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