Customer Service Specialist with Czech or Slovak

Czecho; Rybnik; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading tech-focused company is seeking a customer service representative to provide top-level support via phone and email. Proficiency in Czech or Slovak is required, along with a good level of English. Candidates should have customer service experience and be tech-savvy. This position offers fully remote work from Poland.

Qualifications

• Customer service experience is a must, ideally in technology-focused roles.
• Motivated and enthusiastic personality.

Responsibilities

• Provide the highest level of customer service through phone and email.
• Meet targets set by clients and management.
• Follow company policies and ensure quality.

Skills

Proficiency in Czech (C1) or Slovak (C1)

Knowledge of English (B1)

Customer Service experience

Knowledge of MS Office

Problem-solving skills

Job description

What do we expect from you?

• Language: Proficiency in Czech (C1) or Slovak (C1) and knowledge of English (B1 level);
• Experience: Customer Service experience is a must, great if you have experience in technology focused roles;
• Technology: Knowledge of MS Office and developed computer skills;
• Personality: Motivated, enthusiastic.

Advantages will be:

• Ability to prioritize and plan;
  Independence AND ability to work with minimal supervision;
• Tech savvy background, ability to solve problems, troubleshooting skills;
• Attention to detail.

Fully remote work mode from Poland.

Your daily tasks:

• Providing the highest level of customer service (contact with clients via phone and e-mails);
• Meeting targets set by the client and management;
• Following company policies and procedures, ensuring quality;
• Performing daily tasks in an efficient and timely manner.