Customer Service Specialist - Medical Devices (on-site)

Abbott; Województwo mazowieckie; On-site; PLN 30,000 - 40,000; Full time

Job summary

A global healthcare leader in Warsaw is looking for a Customer Service Representative to join their team. The role involves processing orders, handling customer inquiries, and ensuring compliance with internal processes. Ideal candidates should be fluent in Polish and English, possess strong communication skills, and preferably have experience with SAP. This position requires daily attendance at the office.

Benefits

Competitive salary

Excellent package of benefits

Career development opportunities

Qualifications

• Knowledge of SAP is strongly preferred.
• Previous experience in Customer Service or similar would be a strong asset.
• Ability to manage multiple tasks and to meet deadlines.

Responsibilities

• Provide support in order processing, pricing and billing inquiries.
• Handle customer complaints and perform investigations.
• Follow procedures related to invoicing and order creation.

Skills

Fluent Polish

Fluent English

Knowledge of Microsoft Office

Team player

Strong communication skills

Education

Secondary school or University degree

Tools

SAP

Job description

Overview

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• Competitive salaries, bonus potential and excellent package of benefits (sports card, life insurance, private medical care, stock purchase plan and many others).
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

For our Medical Devices Division we are currently looking for a motivated, people-oriented person to join our great Customer Service team in Warsaw as a Customer Service Representative. The chosen candidates will provide daily support to our clients in Poland. The position is a combination of front-office and back-office duties. This is an office-based role requiring regular presence in our office in Warsaw, Mokotow.

The main purpose of the role

• Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquiries, service requests and customer complaints.
• Compliant with internal processes and procedures (e.g. Abbott Quality System) and with the applicable legislation.
• Manage all daily activities in customer service independently.

What You'll do

• Receive & process orders for all customers which are received by telephone.
• Handle customer complaints and perform investigations.
• Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager.
• Issue required credit notes for returns and complaints within the official procedural deadlines.
• Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency.
• PER processing and follow up in collaboration with sales reps.
• Receive & process orders for all customers which are received by e-mail, fax or post.
• Follow procedures related to the receiving, checking and creation of the sales orders/invoices.
• Perform and execute all invoicing in a timely and precise manner including responsibility for electronic invoicing.
• Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines.
• Master Data Maintenance (customer, materials, prices).
• Actively participate in any required product tracking research when required.
• Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.

Required qualifications and background

• Secondary school or University degree.
• Knowledge of SAP is strongly preferred.
• Previous experience in Customer Service or similar would be a strong asset.
• Prior experience in international, corporate environment preferred.
• Fluent Polish and English - both written and spoken.
• Knowledge of Microsoft Office.
• Team player with strong communication skills.
• Customer and service orientation.
• Ability to manage multiple tasks and to meet deadlines.
• Sensitive to initiative and adaptability to permanent evolving organizations.
• Sensitive to the importance of the product.
• Ability to work from the office on a daily basis (Mokotow).

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: Poland > Park Postepu : Building B ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable