Customer Service specialist Export markets

Haleon; Warszawa; On-site; PLN 50,000 - 70,000; Full time

Job summary

A leading consumer healthcare company is seeking a Customer Service Specialist for Export Markets in Warsaw. The ideal candidate will ensure timely order processing, maintain effective communication with the warehouse, and manage customer claims. Strong organizational skills and proficiency in multiple languages are essential for this role. This position is fundamental in driving operational efficiency and quality compliance within the supply chain framework.

Qualifications

• Degree in Supply Chain & Logistics, Finance, or related field.
• Proficient in Russian, English, and Polish.
• Strong communication and customer orientation skills.

Responsibilities

• Process customer orders in a timely manner.
• Ensure correct invoicing from CERPS system.
• Maintain communication with the warehouse and report on KPIs.

Skills

Customer orientation

Communication skills

Flexibility

Attention to details

Problem solving

Work ethic

Education

Degree in Supply Chain & Logistics, Finance, Planning or similar

Tools

MS Office

SAP

Job description

Customer Service specialist Export markets page is loaded

Customer Service specialist Export markets

Apply locations Warsaw time type Full time posted on Posted 20 Days Ago time left to apply End Date: July 18, 2025 (9 days left to apply) job requisition id 532651

Key Responsibilities and Accountability

Key Responsibilities

• Ensure customer orders are processed in a timely and efficient manner (imports/types orders to the CERPS system, sends the order to the warehouse for realization) incl. supervises CERPS system set up, supervises keeping the processes in CERPS system, supports EDI communication set up with customers where applicable
• Ensure correct price set up in CERPS
• Ensure issuing of the invoices and credit documents from CERPS system
• Ensure communication with warehouse, KPI´s evaluation, stock taking participation reconciliation
• Ensure claim process towards customers done in time
• Ensure minimizing obsolete stock based on sales department instructions
• Ensure correct month end reports including OTIF report
• Prepare transport and orders forecast and timely provide transportation company and whs with transport and loading orders booking
• Coordinates correct after repacking goods shipment
• Prepare set of transport documents for each order where required (CoA for products, EX1, letters and any other supporting documents for borders crossing and customs clearance)
• Participates in Supply Chain projects and initiatives
• Participates in meetings in order to control supply of correct products to the markets
• Back up to Customer Service Specialists from other Export Clusters
• Is responsible for reporting of any suspected adverse events, quality complaints or other safety information relevant for Haleon products according to her/his knowledge. Report has to be done according to Haleon obligatory processes and within the given timelines.

Accountability

• Timely orders processing
• Accurate and updated loading schedule and transport order
• Compliant products delivery to markets (right product for the market)
• Costs efficiency control, KPIs delivery

Requirements

Education: Degree in Supply Chain & Logistics, Finance, Planning or similar business degree

Language: Russian, English, Polish, etc.

Qualifications and skills

• Customer orientation
• Communication skills
• Flexibility
• Attention to details and ability to work to deadlines
• Practical and proactive approach to problem solving and process improvement
• Ability to work independently and proactively
• Strong work ethic, perseverance and resilience

Preferred

• Advances MS Office user
• SAP knowledge

Haleon Leadership Expectations

• Drives growth: takes accountability for delivering results; pragmatically turns data into action; is bold in moving things forward.
• Deeply understands our consumers & customers, brings the outside in; is focused on the future; drives curiosity.
• Builds one ‘Haleon’: is purpose-driven; breaks down barriers; adapts style for positive impact.
• Motivates & unleashes potential: cares and includes; grows others; inspires others.
• Lives our Haleon Values: Diversity, Equity, Inclusion

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Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.

Who are we?

Hello. We’reHaleon. A new world-leading consumerhealthcare company. Shaped by all of us. Together, we’reimproving everyday health for millions of people. Bygrowing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil,Voltaren, Theraflu,Otrivin, and Centrum – through aunique combination of deep human understanding andtrusted science. What’s more, we’re achieving it in acompany that we’re building together. In an environmentthat we’re co-creating. And a culture that’s uniquelyours. Care to join us. It isn’t a question.