Customer service specialist

Cefetra Group BV; Gdynia; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading agricultural trading company based in Gdynia, Poland, is seeking a Customer Service Specialist to oversee commercial documentation and communicate with suppliers and customers. The ideal candidate has experience in a similar role, strong interpersonal skills, and fluency in English and Polish. The position offers a full-time contract with various employee benefits, including a competitive salary and private medical care.

Benefits

Private medical care

Free company English lessons

Group life insurance

Multisport sports card

Qualifications

• Experience in a customer service role.
• Independence in task execution and work organization.
• Ability to manage time effectively.

Responsibilities

• Oversee the accuracy of commercial documentation.
• Communicate daily with suppliers and customers.
• Keep the commercial database updated.

Skills

Planning skills

Interpersonal skills

Communication skills

MS Office knowledge

Fluency in English

Fluency in Polish

Job description

Who we are

The Cefetra Group is a collective of various agricultural and food ingredients trading and supply chain management companies, renowned for our leading brands within the ingredients business. With over 700 employees across 35 offices in 20 countries, we pride ourselves on delivering the best possible service to our customers. We specialize in developing supply chains with suppliers and creating value by sourcing raw materials and supplying them to the international food and feed industry. You can learn more about us by watching our here.

The Job

As a customer service specialist, you make sure every detail counts. You will oversee the accuracy of commercial documentation and prepare price lists and product quality specifications that reflect our high standards. From creating offers to managing documentation at every stage, you keep the process organized and efficient.

You communicate daily with suppliers and customers, nurturing strong relationships both locally and internationally. Your involvement in meetings with partners and internal teams ensures projects run seamlessly. You will also contribute to ongoing commercial initiatives and interdepartmental discussions that drive contract success.

Keeping our commercial database up to date will be part of your routine, ensuring purchases and sales are always tracked accurately. Collaboration is key, you work closely with colleagues in sales, production, quality, and logistics to deliver outstanding results together.

You are

• You have experience in a similar position


• Highly developed skills in planning your work and independence in performing assigned tasks


• Highly developed interpersonal and communication skills


• Knowledge of MS Office


• Fluency in English and Polish


• Independence and good organization of own work and ability to manage own time

Our offer

• An excellent package of primary & secondary working conditions. Of course a good base salary, private medical care, free company English lessons, group life insurance, and the possibility of using the Multisport sports card;


• Our colleagues are our most important ingredient. We support your career by investing in your development.


• Full‑time employment contract (Mon.–Fri. 8:00–16:00)

If this sounds like you

Interested in a conversation to further explore and enquire? Please apply below and we will contact you a.s.a.p. Or contact Jur Lemmers via [phone] or [e-mail]. He will be happy to tell you more about this opportunity and the recruitment process.