Customer Service Representative (Poland)

Mouser Electronics; Wrocław; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading company in the electronics sector is seeking a highly motivated Customer Service Representative to support customer inquiries and ensure service excellence. This role offers an international and friendly working environment, competitive salary, and various benefits including health care and staff events. Candidates should possess strong communication skills in Polish and English, along with relevant customer service experience.

Benefits

Competitive salary

Contribution to Multisport membership

Private medical health care benefits

Free fruit, drinks, and snacks

Regular staff events

German language course

Qualifications

• At least 1-2 years of relevant experience in customer service.
• Confidence in communicating with customers, particularly via telephone.
• Interest in a results-oriented and analytical work ethic.

Responsibilities

• Providing comprehensive and individual support to customer inquiries.
• Processing orders, quotations, and complaints.
• Establishing and maintaining long-term customer relationships.

Skills

Communication skills in Polish

Communication skills in English

Service-orientated mentality

Negotiation skills

Analytical approach to work

Education

Vocational training or comparable qualification

Tools

MS-Office

Job description

We continue to grow. Grow with us!

For the expansion of our team in Wroclaw, Poland, we are in search of an engaged and competent person at the earliest possible start date for the position of

Customer Service Representative (m/f/d)

What to expect:

• Providing comprehensive and individual support of customer inquiries via telephone, web, e-mail and fax
• Processing orders, quotations and complaints following our "Service Excellence" approach
• Establishing and maintaining long-term customer relationships
• Verifying and ensuring product quality and delivery dates in close cooperation with our parent company in the U.S.
• Supporting our customers throughout the ordering process and advising them on our product range
• Collaborating with other departments to best meet the customers’ needs

What we are looking for:

• Successful completion of vocational training or a comparable qualification
• At least 1-2 years of relevant experience in customer service; profound telephone experience, interest and enthusiasm about customer contact via telephone is an advantage
• Service-orientated mentality and high standards of quality
• Results-oriented work ethic, reliable and analytical approach to work, as well as negotiation skills
• Excellent communication skills in Polish and English, both written and spoken; other languages are advantageous
• Confident in MS-Office; experience with other programs is an advantage
• Enjoy working efficiently with a motivated, international team

What we offer:

• International and friendly work environment
• Competitive salary
• Regular staff events
• Contribution to Multisport membership
•German language course
•Private medical health care benefits
•Free fruit, drinks and snacks
•Initial fixed-term contract of two years

Our office is located at the following address:

Mouser Poland Sp. z o.o.
Ul. Wyścigowa 56e
53-012 Wrocław
Poland

If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online https://careers.mouser.com/ with your salary expectations and earliest possible starting date. For questions, please contact us at [e-mail].

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

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Category: Sales/Customer Service