Customer Service Representative Eastern Central Europe

Adisseo France S.A.S; Grodzisk Mazowiecki; Hybrid; PLN 30,000 - 120,000; Full time

Job summary

A leading international chemical company in Poland is seeking an experienced Customer Service professional. You will manage customer relationships, oversee order processes, and collaborate with various stakeholders. Ideal candidates have a Bachelor’s Degree and at least 5 years in a similar role. Proficiency in Polish and English is mandatory. This position offers a permanent full-time job with hybrid working options and a commitment to diversity and inclusion.

Benefits

Vacation and paid time off

Profit-sharing and performance incentives

Continuous training and career development

Qualifications

• Minimum 5 years of experience in a Customer Service function.

Responsibilities

• Manage customer experience by identifying issues and building relationships.
• Collect and manage customer information for reliable data.
• Manage and follow up on orders and contracts effectively.

Skills

Customer oriented

Good Stakeholder management skills

Excellent interpersonal and communication skills

Good analytical and problem solving skills

Ability to work under pressure

Good knowledge of MS Office programs

Knowledge of SAP ECC

Knowledge of English (mandatory)

Knowledge of Polish (mandatory)

Knowledge of Russian (a plus)

Education

Bachelor’s Degree in Sales administration / International trade

Job description

Overview

Welcome diversity and apply as you are! At Adisseo, we cherish the value of diversity whatever it may be.

Missions of the job

In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.

Responsibilities

• Customer Relationship management
  • Collect customer information to manage reliable, up to date and compliance customer master data
  • Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement.
• Manage order preparation, registration and follow-up
  • Management and contract/orders follow-up.
  • Coordination of customer deliveries together with plant supply chain.
  • Check and follow-up of product allocation.
  • Follow-up order with transporters.
  • Validation and transmission of invoices.
  • Coordination of payment of agent commission and volume rebate.
  • Transport cost optimization.
  • Anticipating various issues on orders.
• Sales support and coordination
  • Provide status of contracts, orders and product allocation follow-up.
  • Participate to sales forecast when required.
  • Close collaboration and coordination with local Customer service logistics.
  • Anticipate back-up activities within Customer Service team to ensure business continuity.

SOFT SKILLS

• Customer oriented.
• Good Stakeholder management skills.
• Excellent interpersonal and communication skills.
• Energetic, well-organized, self-Initiated and coordination skills.
• Good analytical and problem solving-ability to identify creative solutions.
• Good process understanding.
• Ability to work in a matrix organization.
• Ability to work under pressure, keeping quality in focus.

HARD SKILLS

• Good knowledge of MS Office programs.
• Knowledge of SAP ECC.
• Knowledge of a Sales force package.
• Languages: Polish, English is mandatory, in speaking and in writing.
• Knowledge of Russian language is a plus.

Qualifications

Education

• Bachelor’s Degree is required (Sales administration / International trade.
• Minimum 5 years of experience in a Customer Service function.

What we offer

• A permanent full-time job, based in Poland, with the possibility to work hybrid.
• Inclusive & diverse Culture: Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work-life balance in a respectful and safe work environment.
• Benefits: care program, vacation & paid time off, profit-sharing and performance incentives.
• Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities.
• Sustainable and innovative company: work on meaningful projects using cutting-edge technology, with the freedom to innovate and make a real difference. Because we contribute to feeding 8 billion people, sustainability is not an option - it is our ambition.