Customer Service Professional with Czech and Slovak

Sitel; Województwo mazowieckie; On-site; PLN 30,000 - 50,000; Full time

Job summary

A global customer experience leader is seeking a Customer Service Professional passionate about fashion. This role requires proficiency in Czech or Slovak and English, experience with Salesforce, and the ability to provide exceptional customer service across multiple platforms. The position offers a flexible contract type, competitive salary, and various employee benefits in a vibrant work environment in Warsaw.

Benefits

Private Medicover insurance

Multisport card

Professional development training

Vouchers for special occasions

Qualifications

• Proficient in Czech or Slovak (C2/native) and English (B2/Advanced).
• Ability to work efficiently in a multichannel environment.
• Previous experience in customer service, ideally in the retail or fashion industry is a plus.

Responsibilities

• Respond to customer inquiries regarding online orders and product questions.
• Conduct cross-selling to maximize sales opportunities.
• Use Salesforce to record and track customer interactions.

Skills

Czech or Slovak proficiency

English proficiency

Salesforce proficiency

Microsoft Office proficiency

Excellent communication skills

Job description

Overview

Join our team at Foundever!

We are seeking a Customer Service Professional who is passionate about fashion, quality-focused, and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions, managing a variety of communication channels (phone, email, chat, and WhatsApp) with agility and efficiency.

Customer Service Professional in Czech or Slovak

Location: Warsaw

Responsibilities

• Respond to customer inquiries regarding online orders, general product questions, repairs and post-purchase support;
• Conduct cross-selling to maximize sales opportunities in every interaction;
• Use tools such as Salesforce to record and track each interaction, maintaining high standards of data accuracy and quality;
• Manage multiple communication channels (phone, email, chat, WhatsApp) efficiently, ensuring a smooth and satisfying experience on each platform;
• Provide high-quality customer service, always prioritizing customer satisfaction and striving to exceed expectations;
• Offer expert and personalized advice on the brand\'s products, aligned with the brand’s identity and values.

What do we expect from you?

• Proficiency in Czech or Slovak (C2/native) and Proficiency in English (B2/Advanced);
• Ability to work efficiently in a multichannel environment;
• Proficient in Salesforce and Microsoft Office;
• Excellent communication skills and the ability to solve problems quickly and effectively;
• Passion for the fashion industry, with basic knowledge of trends and products.

Advantages

• Ability to prioritize and plan;
• Previous experience in customer service, ideally in the retail or fashion industry (a plus);
• Attention to detail;
• Sales skills;
• Soft skills.

Working conditions

• Type of contract you choose yourself (freelance contract for students or employment contract);
• Basic salary + bonuses;
• Work environment: Office in Warsaw Mokotów

What else should you know?

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
• We offer private Medicover insurance;
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
• Professional development through training and cross-location cooperation at the international level.

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.