Customer Service and Logistic Specialist

Ecowater EMEA Sp.Z.O.O; Polska; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Ecowater EMEA Sp.Z.O.O is seeking a Customer Service & Logistics Specialist to support the French market across Europe. You will manage order fulfillment in ERP, maintain master data, coordinate shipments, and handle returns, while driving process improvements and customer satisfaction.

The role requires multilang skills (FR, EN, PL at B2+), 2+ years in customer service/logistics, ERP experience, and strong organization.

Qualifications

• French language proficiency at B2 level or higher.
• English language proficiency at B2 level or higher.
• Polish language proficiency at B2 level or higher.
• Minimum 2 years of experience in customer service, logistics, order management, or a similar role.
• Secondary or higher education (preferably in logistics, administration, business, or a related field).
• Experience working with ERP systems and good knowledge of Microsoft Office applications.
• Strong organizational skills, ability to prioritize tasks, and attention to detail.
• Customer-oriented mindset and ability to build effective business relationships.
• Team player with proven collaboration skills in an international environment.
• Self-motivated, responsible, and proactive approach to work.
• Nice to Have Knowledge of Italian language.
• Experience in international logistics and export processes.

Responsibilities

• Manage the complete order fulfillment process in the ERP system, from order entry and confirmation through invoicing and delivery tracking.
• Maintain customer master data and ensure the accuracy and completeness of documentation.
• Coordinate domestic and international shipments and work closely with carriers and logistics service providers.
• Handle returns and customer claims, ensuring proper documentation and timely communication.
• Prepare shipping and export documentation, including certificates of origin, proforma invoices, and customs documents.
• Monitor key performance indicators such as OTIF and Customer Satisfaction, prepare reports, and support shipment planning activities.
• Collaborate closely with Operations and Finance teams to ensure excellent customer service and on-time deliveries.
• Ensure compliance with internal quality standards and procedures, including ISO 9001 requirements.

Skills

French (B2+)

English (B2+)

Polish (B2+)

Customer service

Logistics order management

ERP systems

Microsoft Office

Organizational skills

Team player

Self-motivated

Education

Secondary or higher education in logistics/administration/business

Tools

ERP systems

Microsoft Office

Job description

Ecowater EMEA Sp.Z.O.O As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Customer Service & Logistics Specialist (French Market)

Join EcoWater EMEA and become a key part of our European Customer Service & Logistics team, directly supporting the efficiency and agility of our order management and logistics operations across Europe. As a Customer Service & Logistics Specialist, you will serve as the central point of contact for customers in the French market, transportation partners, and internal stakeholders. In this role, you will ensure accuracy, responsiveness, and attention to detail across all order processing, shipping, and invoicing activities. You will also play an active role in process improvements, data accuracy, and customer satisfaction initiatives, making this position ideal for someone who enjoys combining operational responsibility with cross-functional and international collaboration. The position is based at EcoWater EMEA in Dąbrówka (near Poznań, Poland) and reports to the Customer Service & Logistics Manager.

What You Will Do

• Manage the complete order fulfillment process in the ERP system, from order entry and confirmation through invoicing and delivery tracking.
• Maintain customer master data and ensure the accuracy and completeness of documentation.
• Coordinate domestic and international shipments and work closely with carriers and logistics service providers.
• Handle returns and customer claims, ensuring proper documentation and timely communication.
• Prepare shipping and export documentation, including certificates of origin, proforma invoices, and customs documents.
• Monitor key performance indicators such as OTIF and Customer Satisfaction, prepare reports, and support shipment planning activities.
• Collaborate closely with Operations and Finance teams to ensure excellent customer service and on-time deliveries.
• Ensure compliance with internal quality standards and procedures, including ISO 9001 requirements.

What We Are Looking For

• French language proficiency at B2 level or higher, enabling daily communication with customers.
• English language proficiency at B2 level or higher, both written and spoken, for regular collaboration within the European team.
• Polish language proficiency at B2 level or higher, enabling effective teamwork and internal communication.
• Minimum 2 years of experience in customer service, logistics, order management, or a similar role.
• Secondary or higher education (preferably in logistics, administration, business, or a related field).
• Experience working with ERP systems and good knowledge of Microsoft Office applications.
• Strong organizational skills, ability to prioritize tasks, and attention to detail.
• Customer-oriented mindset and ability to build effective business relationships.
• Team player with proven collaboration skills in an international environment.
• Self-motivated, responsible, and proactive approach to work.
• Nice to Have Knowledge of Italian language.
• Experience in international logistics and export processes.

What We Offer

• Stable employment in an international organization that is a leader in its industry.
• An independent role with a real impact on customer service and logistics processes across Europe.
• Opportunities to collaborate with customers, logistics partners, and business teams from different European countries.
• Participation in ERP development projects, process optimization initiatives, and customer service improvement programs.
• Flexible start times – begin your working day between 7:00 and 9:00 AM.
• Hybrid work model: 1 day remote and 4 days in the office, plus 24 days of occasional remote work per year.
• A comprehensive benefits package (see our Benefits section for details).
• If you enjoy building strong customer relationships, coordinating international logistics operations, and working in a dynamic European environment, we would love to hear from you.
• Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

About the Company

Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.