Customer Service advisor with Polish

Pracawkatowicach; Katowice; On-site; PLN 30,000 - 120,000; Full time

Job summary

A customer service company in Katowice is looking for a dedicated individual to serve as a brand ambassador. The ideal candidate will have a strong proficiency in Polish and B2 English, experience in customer service, and excellent communication skills. Responsibilities include handling customer inquiries, processing warranty claims, and providing technical support. The role aims to enhance customer satisfaction and loyalty. This position offers a dynamic work environment with opportunities for growth.

Responsibilities

• Handle incoming customer enquiries via phone, web form, or web chat.
• Address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services.
• Provide technical troubleshooting support.
• Resolve complaints, process orders, and provide product information.
• Assist customers with the purchasing process.
• Strive to increase customer satisfaction and loyalty.

Skills

C1-level proficiency in Polish

B2 English language skills

Experience in Customer Service

Comfortable with multiple systems and platforms

Competence in Microsoft Office

Empathy towards customers

Excellent telephone manner

Team-oriented with positive attitude

Education

High school graduate or similar

Job description

Qualifications

• at least C1-level proficiency in Polish language, both written & verbal.
• B2 English language skills.
• Proven experience in a Customer Service role, ideally within consumer products.
• Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites).
• Competence in Microsoft Office.
• Ability to empathize with customers while maintaining an objective perspective.
• Excellent telephone manner and ability to handle queries quickly and efficiently.
• Team-oriented with a positive attitude and ability to support colleagues.

Optional qualifications

• High school graduate or similar.
• Previous experience in customer service with or in a Contact Centre.
• Experience in complaint handling to ensure customer satisfaction.
• Familiarity with Social Media and/or E-Commerce platforms.
• Experience in cross-selling or up-selling product.

Responsibilities

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.