Customer Service Advisor (Healthcare) with Italian + English

Cross Border Talents; Szczecin; On-site; PLN 30,000 - 120,000; Full time

Job summary

A healthcare services provider in Szczecin is looking for a Customer Service Advisor to assist clients in the healthcare sector. Candidates should have a degree in medical studies and be fluent in both Italian and English. The position is full-time with day shifts, offering training and development opportunities alongside various employee benefits including private medical care and insurance programs.

Benefits

Private medical care

Group insurance program

Sports and leisure program

Social activities and events

Qualifications

• Must have a medical background with a relevant degree.
• Fluency in both Italian and English is essential.
• Effective organization and time management skills are mandatory.

Responsibilities

• Engage in health advising and communication with clients.
• Act as the first point of contact for customer inquiries.
• Solve customer issues via multiple communication channels.

Skills

Fluent in Italian

Fluent in English

Effective organization skills

Self-motivated

Multitasking skills

Education

Bachelor's or Master's degree in medical studies

Degree in Pharmacy/Chemistry/Biology/Biotechnology

Job description

About the job

Are you passionate about healthcare and fluent in Italian and English?

If so, this opportunity might be just what you're looking for to combine both interests!

We are seeking a communicative individual who will play a key role in delivering exceptional service to our clients bridging the gap between their individual healthcare needs and solutions!

Your responsibilities:

• Immerse yourself in Health advising, contributing to the success of top brands.
• Be an effective communicator, bridging the gap between customer and our client, ensuring smooth collaboration.
• Be the 1st point of contact to consult, assist, and support the customer needs.
• Foster enduring relationships with customers, building trust.
• Take charge of solving problems and take care of maintaining our client's good name and image.
• Learn the art of providing strategic recommendations and generating exceptional customer service.
• As a Customer Service Advisor, you will be the first point of contact for the customer, responding to the various incoming requests about pharmaceutical products, solving the emerging issues via telephone, mail, chat.

• Main requirement:Medical background: Bachelor's or Master's degree in medical studies: pharmacy, biotechnology, etc.
• Degree in Pharmacy/Chemistry/ Biology/ Biotechnology/Science or similar field of studies.
• Fluency in Italian and English.
• Effective organization and time management skills are essential.
• You’re self-motivated and skilled at multitasking, ready to take on new challenges.
• You are excited about your field of studies and willing to continue improving your knowledge in the medical working environment.

We offer:

• Schedule: Full-time. Day Shifts - 8:00-19:00. From Monday till Friday. Every second Saturday is a working one.
• Our "2 weeks training" and “learning by doing” approach promises professional growth as you gain hands-on experience, with a constant support of your Training Buddy.
• Embrace an international and diverse work environment, expanding your horizons.
• Your development will reflect your evolving skills and potential as we invest in your development.
• Employment Contract.
• Private medical care.
• Group insurance program, sports and leisure program.
• Social activities, events and celebrations.