Customer Retention (Executive)

Revolut; Poland; Remote; PLN 70,000 - 90,000; Full time

Job summary

A global financial technology company is seeking a Client Success Representative in Poland to ensure customer success through direct support and collaboration with the product team. The ideal candidate will utilize their sales and relationship skills to provide actionable insights and solutions for top business customers. A curious mindset and a proactive approach are essential for this hybrid role.

Qualifications

• A curious mind to assess accounts effectively.
• Proven skills in sales and relationship-building.
• Ability to adapt and learn quickly.

Responsibilities

• Ensure top customer success by addressing challenges.
• Develop product expertise to provide solutions.
• Report on customer health insights to managers.

Skills

Curiosity

Proactive problem-solving

Sales skills

Relationship management

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

The Customer Retention Team for Revolut Business plays a crucial role in the growth of our business and the experience of our customers. This team works directly with our top business customers to identify areas of opportunity, educate on product, and problem solve. This is a new and growing team who will collaborate closely with our product team by providing customer insights to help shape our future offering.

What You’ll Be Doing

• Ensuring the success of our top customers by diving deep into challenges or requests they may have in order to get the most out of Revolut Business
• Developing expertise in our product and processes plus use strong communication skills in order to provide actionable solutions to our customers
• Reporting back on key findings, working with your manager and leadership to help paint a more holistic view of the health of our customers

What You'll Need

• A curious mind in order to assess accounts
• A proactive approach in solving challenges
• Proven sales and relationship skills, as this role is a hybrid of sales and account management

Nice to have

• A good understanding of Revolut Business, our customer types and uses
• A willingness to learn and adapt to set you on a strong course

Diversity & Inclusion

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

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