Customer Relationship Team Leader - Hybrid/Remote

Training Qualifications UK; Polska; Hybrid; PLN 237,000 - 290,000; Full time

Job summary

VQA is a leading Awarding and Apprenticeship Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

As the Customer Relationship Team Manager, you will lead a team dedicated to nurturing strong, long lasting relationships with our existing customers, ensuring they receive exceptional service and continue to gain meaningful value from

Qualifications

• Proven line management experience in customer service or account management.
• Strong leadership and communication skills to guide a CRM team.
• Experience with CRM systems and data analysis.
• Willingness to travel to customer sites.

Responsibilities

• Lead and develop the Customer Relationship Team to drive retention and engagement.
• Act as the CRM team representative to internal stakeholders.
• Ensure delivery of high-quality customer calls, reviews and check-ins.
• Oversee CRM data usage to monitor trends, behaviours and risks.
• Manage onboarding and training for customers.
• Coach and audit team to improve account management.
• Oversee delivery of webinars and customer sessions.

Skills

Line management

Customer service

Account management

Leadership

CRM tools

Tools

CRM software

MS Office

Job description

VQA is a leading Awarding and Apprenticeship Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

As the Customer Relationship Team Manager, you will lead a team dedicated to nurturing strong, long lasting relationships with our existing customers, ensuring they receive exceptional service and continue to gain meaningful value from