Customer Quality Engineer

Lyten Poland Sp. z o. o; Województwo pomorskie; On-site; PLN 90,000 - 130,000; Full time

Job summary

Lyten is seeking a Customer Quality Engineer to serve as the voice of the customer on quality, and as Lyten's voice to customers on quality matters. You will own quality concerns end-to-end and help build scalable processes across cross-functional teams.

You will investigate root causes, implement corrective actions, and lead 8D investigations while maintaining strong communication with customers and internal teams. This role emphasizes international collaboration and high-quality outcomes.

Qualifications

• Bachelor's or Master's degree in Engineering, Quality Management, or a related technical field.
• 3+ years in a quality engineering role, preferably in a customer-facing capacity, within a high-growth manufacturing environment.
• Battery, automotive, or other regulated high-tech manufacturing industry experience is an advantage.
• Experience working in a startup/scale-up manufacturing environment and cross-functional teams.

Responsibilities

• Acting as the primary point of contact for customer-reported quality concerns and issues, owning the relationship through to resolution.
• Building and continuously improving Lyten's customer quality processes and documentation for scalability.
• Investigating and resolving customer complaints and quality issues in a timely manner, keeping the customer informed.
• Conducting root cause analysis and driving corrective and preventive actions, verifying effectiveness before closure.
• Collaborating with cross-functional teams (Production, R&D, Manufacturing Engineering, Supplier Quality) to develop quality control processes.
• Monitoring and reporting customer quality performance metrics to relevant stakeholders.
• Participating in customer audits and quality reviews, representing Lyten's quality standards.
• Developing and maintaining quality documentation including inspection plans and quality reports.
• Providing training and support to internal teams on quality standards and issue resolution.
• Leading formal 8D problem-solving and reporting for customer complaints.

Job description

Lyten is leading an industrial revolution through Lyten 3D Graphene™, a breakthrough supermaterial unlocking a new generation of products — from lithium–sulfur batteries and energy storage systems to concrete admixtures, lightweight composites, and next‑generation sensors that are revolutionizing industries. Together, these innovations are making a massive global improvement and driving real‑world impact across energy, mobility, construction, and defense. At Lyten, we believe the most meaningful careers begin with purpose — and with people who want to make a difference. We’re not just developing advanced supermaterials — we’re about to change the world as we know it, reshaping how energy is stored, how products are built, and how progress is made. We’re entering an exciting growth phase, scaling production across the U.S. and Europe and expanding our team of engineers, scientists, and innovators.

As a Customer Quality Engineer, you are the voice of the customer inside Lyten and the voice of Lyten to the customer when it comes to product quality. You ensure that our battery energy storage systems meet the highest quality standards and exceed customer expectations, acting as the primary point of contact for quality concerns raised by our end customers.

Key Responsibilities

• Acting as the primary point of contact for customer‑reported quality concerns and issues, owning the relationship through to resolution.
• Building and continuously improving Lyten's customer quality processes and documentation from the ground up, establishing the foundation for a scalable customer quality function as the organization grows
• Investigating and resolving customer complaints and quality issues in a timely manner, keeping the customer informed throughout the process.
• Conducting root cause analysis and driving the implementation of corrective and preventive actions, verifying their effectiveness before closing out customer issues.
• Collaborating with cross‑functional teams (Production, R&D, Manufacturing Engineering, and Supplier Quality) to develop and implement quality control processes that prevent recurrence.
• Monitoring and reporting on customer quality performance metrics (e.g. complaint rates, response times, recurrence rates) to the Quality Management and relevant stakeholders.
• Participating in customer audits and quality reviews, representing Lyten's quality standards and practices.
• Developing and maintaining quality documentation relevant to customer quality, including inspection plans, test procedures, and quality reports.
• Providing training and support to internal teams on quality standards, customer expectations, and best practices for issue resolution.
• Feeding customer insights and field data back into internal processes, driving continuous improvement initiatives to enhance product quality and customer satisfaction.
• Leading formal 8D problem‑solving and reporting for customer complaints, ensuring root cause, containment, and corrective actions are documented and communicated to the customer within agreed timelines.

Accountability/Authorization

• Budget responsibility: No
• Direct reports: No
• Authorized to contact and correspond directly with customers on quality matters
• Authorized to represent Lyten during customer audits and quality reviews
• Authorized to lead and close out formal 8D investigations on behalf of the company
• Authorized to initiate corrective and preventive actions across relevant departments in response to customer‑reported issues
• Authorized to report any quality, health, safety, or environmental nonconformities, ideas, risks, and opportunities

Requirements

• Bachelor's or Master's degree in in Engineering, Quality Management, or a related technical field
• 3+ years of experience in a quality engineering role, preferably in a customer‑facing capacity, within a high‑growth manufacturing environment
• Battery, automotive, or other regulated high‑tech manufacturing industry experience is an advantage
• Experience in a start‑up, scale‑up, or fast‑changing manufacturing environment, comfortable building or improving customer quality processes rather than only following mature, fully‑defined ones (strong advantage)
• Experience working effectively in a multicultural environment with cross‑functional teams (Production, R&D, Manufacturing Engineering, and Supplier Quality)
• Exceptional ability to manage multiple customer quality cases simultaneously while maintaining high attention to detail
• Certification in quality management (e.g. Six Sigma, ISO 9001 Lead Auditor) is an advantage

Specific skills

• Proficiency in formal problem‑solving methodologies, particularly 8D, and structured root cause analysis
• Practical knowledge of PFMEA, Control Plans, and root cause tools (8D, 5 Why) within a manufacturing context
• Working knowledge of automotive‑standard quality tools (e.g. Control Plan, SPC, APQP) is an advantage
• Familiarity with ISO 9001, ISO 14001, and ISO 45001 systems
• Comfortable working with quality management, CAPA/8D tracking, and statistical analysis tools (e.g. Minitab, JMP, or equivalent); experience with dedicated QMS software (e.g. ETQ, MasterControl, TrackWise) is an advantage
• Ability to use statistical methods to monitor, improve product quality
• Excellent problem‑solving and analytical skills
• Effective communication and interpersonal skills, comfortable engaging directly with customers on sensitive quality matters
• Fluent English (C1/C2), enabling effective collaboration with international customers and teams; fluent Polish is an advantage for internal communication

Personal success factors

• Highly organized and result‑driven
• Has a can‑do attitude and entrepreneurial spirit
• Passionate & purpose‑driven
• Ability to work under high‑pressure and tight deadlines, excellent time management
• Ability to work well with others in a team environment, as well as independently
• Capability to work independently, able to take initiative, prioritize tasks, and resolve problems in a timely manner
• Ability to work in a high‑profile international environment

Qualities we cherish- flexibility, sense of quality, friendliness, motivation to take on new challenges, grit, and a sense of humor Growth mindset — genuinely curious, eager to learn, and open to continuously developing new skills and ways of working

Why Work at Lyten

At Lyten, you’ll be part of a team that’s redefining what’s possible in energy, materials, and manufacturing. We’re not just imagining the future — we’re building it today with breakthrough technologies that are changing how products are made and how industries innovate. Our people are the heart of that mission. From world‑class scientists and engineers to creative problem‑solvers in operations, manufacturing, and commercialization, every member of the Lyten team plays a role in turning bold ideas into real‑world impact. We believe that the best work happens when you’re doing great things in the world — with people you like. Collaboration, curiosity, and a shared sense of purpose drive everything we do.

What You’ll Find at Lyten

• A mission that matters: Contribute directly to solving complex challenges in energy, mobility, and materials innovation.
• Cutting‑edge innovation: Work on technologies at the intersection of materials science, energy storage, and advanced manufacturing that strengthen energy security and local supply chains.
• Extraordinary people: Join a team of talented, friendly, and down‑to‑earth innovators who support, challenge, and inspire one another every day.
• Teamwork and culture: Experience a workplace built on trust, respect, and shared success — where collaboration fuels breakthroughs and everyone’s ideas are heard.
• Global impact: Help scale new materials and energy solutions that reinforce industrial resilience across the U.S. and Europe.
• Career growth: Be part of a fast‑moving company entering a commercial growth phase, with opportunities to lead, learn, and make your mark.
• Purpose‑driven values: Thrive in an environment that celebrates ingenuity, optimism, and meaningful progress — together.

Lyten offers the opportunity to do the most important work of your career — helping build the technologies that will power the next century of innovation. Join us, and help transform industries, communities, and the planet with friends who share your drive to make a difference.

Founded in 2015 in Silicon Valley, California, Lyten is transforming the future of energy and materials innovation to build a stronger, more resilient world. Our breakthrough innovation, Lyten 3D Graphene™, is a brand-new supermaterial that enables the creation of products that perform better and cost less. Lyten is rapidly scaling operations across the U.S. and Europe. Our lithium–sulfur (Li‑S) batteries—free from nickel, manganese, cobalt, and graphite—deliver higher energy density and lighter weight while enabling a more secure, independent supply chain and a next‑generation alternative to traditional lithium‑ion chemistry. The acquisition of Northvolt’s assets in California, Poland, Sweden, and Germany has established a strong foundation for Lyten’s global energy storage growth, including Europe’s largest Battery Energy Storage System (BESS) manufacturing facility. Beyond battery systems, Lyten’s platform technology extends to high‑performance concrete admixtures, advanced composites, adhesives, and sensors, redefining material performance across industries from automotive and aerospace to construction and defense. Lyten has raised over $625 million in equity and received support from the U.S. Export‑Import Bank to provide up to $650 million in financing for international customer energy storage projects. Recognized as one of Fast Company’s “Most Innovative Energy Companies,” one of TIME’s “Top Green Technology Companies,” and a Silicon Valley Defense Group Top 100 National Security Company, Lyten is leading the next wave of high‑performance materials and energy systems that enhance energy security and supply chain resilience. Our lithium–sulfur batteries have been selected to power Chrysler’s Halcyon Concept EV. Behind every Lyten innovation is a world‑class team of scientists, engineers, and business leaders from some of the most respected technology, energy, and manufacturing companies — all united by a shared mission to make a lasting global impact. We’re entering an exciting growth phase — expanding production, launching new products, and hiring exceptional talent across engineering, operations, manufacturing, and commercialization.