Customer Operation Returns and Order Management Specialist with Spanish and Portuguese

Alcon; Województwo mazowieckie; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

A global leader in eye care is seeking a Customer Operation Returns and Order Management Specialist fluent in Spanish and Portuguese. Responsibilities include entering customer orders, coordinating fulfillment, and ensuring high levels of customer satisfaction. Ideal candidates will have a degree, customer service experience, and some knowledge of SAP. This role offers an attractive benefits package and a hybrid work model in Warsaw.

Benefits

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport/cultural card

Alcon products for you and your significant other

Qualifications

• Minimum 1 year of professional experience in order management.
• Strong communication skills for customer interactions.
• Ability to operate according to regulatory and legal requirements.

Responsibilities

• Enter customer orders and verify product availability.
• Coordinate with teams for order fulfillment.
• Address customer inquiries and manage modifications.

Skills

Fluent Spanish

Fluent Portuguese

Fluent English

Customer service experience

Order management

Education

Bachelor or Master Degree

Tools

SAP

SFDC

MS Excel

Job description

Overview

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Customer Operation Returns and Order Management Specialist with Spanish and Portuguese

Responsibilities

• Enter customer orders into the system, verifying product availability, pricing, and terms.
• Coordinate with inventory, shipping, and logistics teams to ensure timely and accurate order fulfillment.
• Update order status in the system and track shipment progress.
• Provide order confirmation, shipping updates, and delivery notifications to customers.
• Address customer inquiries and concerns promptly, managing order modifications, cancellations, and special requests.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.
• Review and evaluate return requests to ensure they meet company policy criteria.
• Authorize or reject return requests and communicate decisions to customers.
• Issue Returns Material Authorizations for approved return requests and provide customers with return instructions.
• Track return shipments to ensure timely receipt and update the system accordingly.
• Process credits, refunds, or replacements for returned items.
• Track the efficiency of the RMA process and identify improvement opportunities.
• Within above scope of responsibility operate according to internal standards, external audit standards, regulatory standards, and legal requirements.
• Contact with the stakeholders across EMEA region

Qualifications

• Education: Bachelor or Master Degree
• Professional experience in order management and order to cash area, min. 1 years
• Languages: Spanish, Portuguese, English – fluent
• Experience in phone customer service
• Basic knowledge of SAP and SFDC
• Basic MS Excel (Outlook, Excel, Ppt)

Benefits

• Very best working environment for our employees – Alcon Polska has been recognized as a Top Employer for the two years in a row
• Collaboration and frequent direct interactions with business stakeholders
• Truly international environment and daily interactions with colleagues from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme)
• Hybrid model of work (3/2/weekly)
• Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

Alcon Careers

See your impact at alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker