Customer Expert Specialist - Intern (m/f/d)

Honeywell International Inc; Katowice; Hybrid; PLN 13,000 - 20,000; Part time

Benefits offered by this job

Hybrid working model

Job summary

Honeywell Technologies is offering a Customer Experience Intern position in Katowice. You will support the Customer Experience team across Europe, handling inquiries, updating data, and assisting with reporting and process improvements.

The role emphasizes communication, analytics, and cross-functional collaboration in a dynamic international environment. The internship features a hybrid work model (3 days in the office and 2 days remote), flexible hours, and a structured onboarding with

Qualifications

• Currently enrolled in a Bachelor's or Master's degree program.
• Fluent written and spoken English; another European language is a plus.
• Interest in customer service, business operations, supply chain, or sales support.

Responsibilities

• Support the Customer Experience team in handling routine customer requests and ensuring service continuity.
• Assist with customer and stakeholder communication by gathering information, preparing updates, and routing requests to the appropriate teams.
• Maintain and update customer, order, and process-related data within internal systems and documentation.
• Participate in reporting activities, KPI tracking, and basic data analysis to support operational performance and decision-making.
• Collaborate with colleagues and partner teams across multiple European countries to support daily operations and assigned projects.
• Contribute to process standardization and continuous improvement initiatives through data collection, documentation updates, and implementation support.

Skills

English fluency

Communication skills

Analytical mindset

Organizational skills

Customer service orientation

Education

Bachelor's or Master's degree (in related field)

Tools

Excel

Outlook

PowerPoint

Word

Teams

Job description

Job Description

As a Customer Experience Intern at Honeywell Building Technologies, you will support the Customer Experience team in delivering responsive service and maintaining positive customer relationships across Europe. Under the guidance of experienced team members, you will assist with customer inquiries, data and order updates, documentation, reporting activities, and process improvement initiatives. This internship offers valuable exposure to customer relationship management, business operations, and cross-functional collaboration while helping you build strong communication, analytical, and organizational skills.

Responsibilities

• Support the Customer Experience team in handling routine customer requests and ensuring service continuity.
• Assist with customer and stakeholder communication by gathering information, preparing updates, and routing requests to the appropriate teams.
• Maintain and update customer, order, and process-related data within internal systems and documentation.
• Participate in reporting activities, KPI tracking, and basic data analysis to support operational performance and decision-making.
• Collaborate with colleagues and partner teams across multiple European countries to support daily operations and assigned projects.
• Contribute to process standardization and continuous improvement initiatives through data collection, documentation updates, and implementation support.

Qualifications

• Currently enrolled in a Bachelor's or Master's degree program, preferably in Business, Economics, Logistics, Supply Chain, Languages, or a related field.
• Fluent written and spoken English; an additional European language is considered an advantage.
• Strong interest in customer service, business operations, supply chain, logistics, order management, or sales support.
• Good knowledge of Microsoft Office applications, particularly Excel, Outlook, PowerPoint, Word, and Teams.
• Strong communication and interpersonal skills with a collaborative and customer-focused mindset.
• Organized, proactive, reliable, and eager to learn in a dynamic international environment.

We Offer

• State-of-the-art office in Katowice with parking, chill-out areas, bicycle stands, showers, and excellent coffee.
• Hybrid working model (3 days in the office and 2 days remotely).
• Flexible working hours and a paid daily 30-minute break.
• Competitive salary with regular increases based on performance.
• Flexible benefits package including private medical care, life insurance, and Multisport Card.
• Generali Accident Insurance coverage.
• Employee referral bonus program and recognition initiatives.
• Comprehensive onboarding, ongoing training, and development opportunities.
• Access to internal and external learning platforms supporting professional growth.
• Work experience opportunities to help build your career within Honeywell Technologies.
• Global employee networks that support collaboration, development, and inclusion.
• Employee Assistance Program providing free and confidential support for work and personal matters.
• Social benefits, holiday allowances, and company-sponsored engagement activities.
• Access Integrity Line, providing a safe and confidential channel for reporting workplace concerns.
• Frequent employee engagement activities promoting an inclusive and diverse work environment.

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join a team recognized for leadership, innovation, and diversity!

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.