Customer Engagement Centre Coordinator - ThinkBox by Mondi (f/m/x)

Mondi; Poland; On-site; PLN 80,000 - 100,000; Full time

Job summary

A leading global packaging company is seeking a Customer Engagement Centre Coordinator to manage the ThinkBox experience in Poland. Responsibilities include designing customer journeys, facilitating workshops, and aligning activities with sales strategies. Ideal candidates hold a university degree and have 3-5 years in relevant roles. Proficiency in both Polish and English is essential. This is a full-time position offering opportunities for professional development.

Benefits

Opportunity to manage ambitious projects

Professional development and training

Mobile phone for employees

Qualifications

• 3–5 years of experience in packaging, project management, customer service, marketing, or sales.
• Strong knowledge of packaging trends and sustainability principles.
• Proficiency in Polish and English (min. B2); German is a plus.

Responsibilities

• Drive the ThinkBox experience in our Świecie facility.
• Design and moderate tailored customer journeys.
• Track and manage budgets for events.

Skills

Customer-centric mindset

Interpersonal skills

Project management

Creative thinking

Education

University degree in management, marketing, industrial design or engineering

Tools

Jira

MS Project

Job description

Customer Engagement Centre Coordinator - ThinkBox by Mondi (f/m/x)

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Your mission:

• Drive the ThinkBox experience in our Świecie facility, bringing the concept to life on-site.
• Collaborate closely with the ThinkBox Manager and an international network of five centres.
• Design and moderate tailored customer journeys and experiences across all centre touchpoints.
• Facilitate workshops, creative sessions, and industry events with the support of Mondi experts.
• Translate technical and market-relevant topics into engaging storylines aligned with Mondi’s values.
• The ThinkBox CMS system management and regular content update.
• Coordinate customer visits, including agendas, logistics, and on-site preparation.
• Manage the facility calendar, ensure smooth operations, and keep the ThinkBox in top condition.
• Align centre activities with sales strategies to create valuable customer interactions.
• Track and manage budgets, ensuring cost-effective and high-quality execution of all events.

Your profile:

• University degree in management, marketing, industrial design, engineering, or other related fields.
• 3–5 years of experience in packaging, project management, customer service, marketing, or sales.
• Strong knowledge of packaging trends, design processes and sustainability principles.
• Proficiency in Polish and English (min. B2); German is a plus.
• Experience in facilitating workshops and working with diverse customer groups is a strong asset.
• Customer-centric mindset with strong interpersonal and communication skills.
• Creative, solution-oriented and comfortable engaging with people from various cultures.
• Highly organised with excellent time and project management skills.
• Confident using tools like Jira or MS Project, and managing both digital and physical event infrastructure.

Our offer:

• An inspiring position in our Corrugated Solutions Polish Sales Team – direct reporting line to the Regional Sales and Marketing Director, Mondi Corrugated Solutions Poland
• Opportunity to manage ambitious projects
• Opportunities for professional development and training
• Extent: Full-time
• Mobile phone for employees

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Joanna Januszewska.

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address [e-mail] to your “safe list” or address book.