Customer Dialog Representative with Spanish (m/f/x)

3M; Wrocław; Hybrid; PLN 45,000 - 60,000; Full time

Job summary

A global diversified technology company seeks a Customer Dialog Representative with Spanish in Wrocław. The ideal candidate will support customer needs via phone and email, qualifying new leads and enhancing customer relations. Applicants should be fluent in English and Spanish, with a customer-oriented mindset. This role offers a hybrid work model and various employee benefits, promoting a supportive workplace culture.

Benefits

Private medical care

Life insurance

Retirement scheme

Multisport card

Professional training and onboarding package

Holiday Bonus

Qualifications

• 1-2 years of international customer service experience.
• Proficiency in additional European languages is advantageous.

Responsibilities

• Providing customer support for 3M products and services via phone and email.
• Qualifying potential new customers and forwarding leads to Sales Organization.
• Supporting sales and marketing functions to develop customer relationships.

Skills

Fluency in English

Fluency in Spanish

Strong customer mindset

Tools

Salesforce or similar CRM

Job description

Job Description

The Impact You’ll Make in this Role As a Customer Dialog Representative with Spanish you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here You Will Make An Impact By

• Providing customer support for 3M products and services via phone (only inbound calls) and email.
• Presenting our products, services, and promotions, and sending product information according to defined processes.
• Being responsible for qualifying potential new customers and forwarding activities and leads to the Sales Organization or trading partners.
• Acting as the central point of contact for all trade partners, private customers, end customers, and internal interfaces.
• Supporting the sales and marketing functions in developing sustainable customer relationships.

Your Skills And Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Fluency in English and Spanish
• 1-2 years of international customer service experience
• Strong customer mindset to enhance satisfaction and service quality.

Additional qualifications that could help you succeed even further in this role include:

• Proficiency in additional European languages is advantageous
• Familiarity with Salesforce or a similar CRM platform

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gain certifications/co-founding studies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus

Job Specifics

• Location: Wrocław, MidPoint 71, Powstańców Śląskich 9
• Work model: Hybrid – minimum 2 days per week/ 8 days per month on-site
• Working hours: 9:00 - 17:00, occasionally 8:00 - 16:00

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.