Customer Data Management - Business Analyst

Motorola Solutions; Kraków; Hybrid; PLN 212,044 - 296,861; Full time

Benefits offered by this job

Private medical & dental coverage

Life insurance

Employee Stock Plan

Training and development opportunities

Team-oriented culture

Job summary

Motorola Solutions is seeking a dedicated Business Analyst to join our Customer & Supplier Primary Data Team. The role involves linking business stakeholders with the technical engineering team to ensure Oracle Customer Data Management solutions meet business needs.

Qualified candidates will have a Bachelor's degree, 5+ years of IT experience, and excellent communication skills. The position is based in Kraków with a strong team-oriented culture and various benefits.

Qualifications

• 5+ years of experience as an IT professional.
• Ability to bridge business and technical teams.
• Availability to work in Kraków office one or two days per week.

Responsibilities

• Identify, document, and validate requirements for data.
• Conduct data profiling and gap analysis.
• Define and execute User Acceptance Testing (UAT) scripts.

Skills

Excellent communication skills

Problem-solving skills

Proficiency in Agile tools

Data analysis skills

Education

Bachelor’s degree in Computer Science, Information Systems or related

Tools

Jira

Azure DevOps

Oracle Customer Data Management

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Primary Data Team in IT is the central organization responsible for the governance, quality, and maintenance of our company’s most critical data assets. We act as the single source of truth for core business entities like customer, product, and supplier data, ensuring consistency and accuracy across all enterprise systems. Our team establishes and enforces data standards, defines data ownership, and implements the necessary tools and processes to cleanse, enrich, and manage primary data throughout its lifecycle. By providing a clean, reliable, and integrated foundation of data, we empower the entire organization to make informed decisions, operate more efficiently, and drive key business initiatives, from digital transformation to advanced analytics.

Job Description

We are looking for a dedicated Business Analyst to join our Customer & Supplier Primary Data Team. In this role, you will serve as the vital link between business stakeholders and our technical engineering team, ensuring that our Primary Data solutions—specifically within the Oracle Customer Data Management (CDM) platform—are designed and maintained to meet complex business requirements.

Requirements Elicitation & Management

• Partner with global business stakeholders to identify, document, and validate requirements for customer and supplier data domains.
• Translate complex business needs into detailed functional specifications, user stories, and clear acceptance criteria.
• Manage and prioritise the product backlog in collaboration with the Product Owner and Business Owners.

Data Analysis & Solution Design

• Conduct extensive data profiling and gap analysis to identify data quality issues and integration requirements.
• Perform data mapping between source systems and the Oracle CDM platform to ensure seamless data flow and synchronization.
• Develop and maintain process models and data flow diagrams to illustrate "as‑is" and "to‑be" states for primary data management.

Testing & Quality Assurance

• Define and execute User Acceptance Testing (UAT) scripts to ensure delivered solutions meet the defined business requirements.
• Work closely with the QA team to validate data migrations and system enhancements.
• Identify opportunities for automated data cleansing and enrichment rules within the Oracle CDM environment.

Stakeholder Facilitation

• Act as the subject matter expert (SME) for customer and supplier data definitions and business rules.
• Facilitate workshops and meetings to resolve data conflicts between different business units.
• Provide support and documentation for end‑users to ensure high adoption of primary data standards.

Basic Requirements

• Bachelor’s degree in Computer Science, Information Systems or a related field.
• 5+ years of experience as an IT professional.
• Excellent communication and interpersonal skills, with the ability to bridge business and technical teams.
• Exceptional problem‑solving skills and a proactive, results‑oriented attitude.
• Proficiency in Agile project management tools (e.g., Jira, Azure DevOps).
• Oracle Customer Data Management (CDM) experience preferred.
• Availability to work in our office in Kraków (Czerwone Maki 82) one or two days per week.

In Return For Your Expertise

• Strong team‑oriented culture.
• Comfortable work conditions (high‑class offices, parking space).
• Team’s Learning Days, Awesome Days, Patent Days.
• Possibility to participate in hackathons and Alpha projects.
• Volleyball field and grill place next to the office.
• Sport activities such as football league, wakeboarding, snowboarding, e‑gaming league.
• Private medical & dental coverage.
• Life insurance.
• Employee Stock Plan.
• Training and broad development opportunities.

Travel Requirements

10–25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.