Customer Care Representative-Associate

FedEx Group; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A multinational logistics company located in Katowice seeks a Customer Service Representative for chat support for European customers. Responsibilities include providing guidance, resolving service issues, and advising on FedEx services. Candidates must have excellent communication skills and a positive attitude. The role offers a hybrid working model and various benefits, including a stable contract and opportunities for growth.

Benefits

Stable work conditions

Hybrid working policy

Medical care including dental

Multisport/MyBenefit and Sodexo card

Online learning resources

Tuition/financial support programs

Referral Program

Employee Assistance Program

Reduced-rate shipping for employees

Qualifications

• Fluent English written and spoken (B2 level) is a must.
• Ability to navigate between different screens and systems.

Responsibilities

• Be the point of contact for customers in Europe via dedicated chat.
• Advise customers on how to use FedEx services.
• Help customers resolve service-related issues.
• Identify new opportunities to grow business.

Skills

Excellent communication skills

Computer literacy

Fluent English (B2)

Strong organizational skills

Positive attitude

Flexibility in adapting to a dynamic business environment

Job description

Overview

Customer Service Representative (chat support for customers in Europe)

We have an exciting opportunity for you to join our team of Customer Care Representatives.

Who we are:

FedEx is the largest express transportation company in the world. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let\'s write our next chapter together.

Responsibilities

• Be the point of contact for our customers in Europe via dedicated chat, providing accurate information and guidance
• Advise customers on how to use FedEx services and tools
• Explain clearance processes for multiple countries
• Help customers resolve service-related issues by providing accurate, valid, and complete information about processes and procedures from multiple countries
• Identify new opportunities to grow business with our customers
• Work according to the calendars of European countries
• Collaborate with other FedEx teams to make every customer experience outstanding

Qualifications

• Excellent communication skills
• Computer literacy and ability to navigate between different screens and systems
• Fluent English written and spoken (B2 level) is a must
• Strong organizational skills with attention to detail
• Positive attitude and problem-solving mindset to find the best solution for the customer
• Confidence, empathy, and friendliness to offer an excellent customer experience
• Flexibility in adapting to a dynamic business environment
• A willingness to work in shifts, including Polish bank holidays and rotational shifts: any 8-hour shift between 6:30 am – 8:00 pm

What we offer

• Stable work conditions – contract of employment from the very beginning
• Hybrid working policy with 2 days in the office and 3 days remote after onboarding
• Modern office environment and training to get you started
• Non-wage benefits package (medical care including dental, life insurance, Multisport/MyBenefit and Sodexo card, online learning resources, including language courses)
• Opportunity to grow and develop your skills with us
• Tution/financial support programs to assist your development
• Referral Program – rewards for successful referrals
• Employee Assistance Program for you and your family
• Reduced-rate shipping for employees
• Possibility to work in a professional, stimulating, and challenging multinational environment with long-term career prospects

FedEx is one of the world\'s most admired companies and trusted brands. Bring your ideas, individuality, and dreams to our global community. Choose your career path – we’re ready to invest in your development.

Unbox your potential and join FedEx!

FedEx was built on a philosophy that puts people first, and we are an equal opportunity employer committed to a diverse and inclusive workforce with growth opportunities for all.

Our Company

FedEx is one of the world\'s largest express transportation companies and has consistently been selected as a top 10 World’s Most Admired Company by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories. Our outstanding team of FedEx members is tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit (P-S-P) philosophy governs every FedEx decision, policy or activity. We take care of our people; they, in turn, deliver the impeccable service demanded by our customers. Profits are reinvested in the business and in our people. Our success comes from our people, and our work environment encourages innovation in delivering high-quality service.

Our Culture

We bring our culture to life through behaviors, actions and activities worldwide. FedEx\'s culture and values have been a cornerstone of our success and growth since the 1970s. Our culture differentiates us in today\'s global marketplace.