Customer Care Representative

FedEx; Katowice; On-site; PLN 40,000 - 60,000; Full time

Job summary

FedEx is seeking a Customer Service Representative for chat support in Europe. This role involves assisting customers, providing information on services, and resolving issues. The position offers a hybrid work model and numerous benefits, emphasizing a supportive and diverse work environment.

Benefits

Stable employment from the start

Training and on-the-job learning opportunities

Medical care and life insurance

Hybrid work model

Tuition Assistance Program

Employee discounts on shipping

Qualifications

• Excellent communication skills.
• Computer literacy and ability to navigate multiple systems.
• Fluent English (B2 level).
• Strong organizational skills with attention to detail.

Responsibilities

• Serve as the point of contact for European customers via chat.
• Provide accurate information and guidance for FedEx services.
• Assist with clearance processes across multiple countries.

Skills

Communication

Problem-Solving

Organization

Computer Literacy

Flexibility

Job description

Customer Service Representative (chat support for customers in Europe)

We have an exciting opportunity for you to join our team of Customer Care Representatives.

Who We Are

FedEx is the largest express transportation company in the world. With an extensive network in over 220 countries and territories, we have made logistics and warehousing a science. We are 700,000 team members strong, diverse, and committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together.

What You Will Be Doing

1. Be the point of contact for our customers in Europe.
2. Provide accurate information and guidance via dedicated chat.
3. Advise customers on how to use FedEx services and tools.
4. Assist with clearance processes across multiple countries.
5. Help resolve service-related issues by providing complete and accurate information.
6. Identify new opportunities to grow the business.
7. Work according to the calendar of European countries.
8. Collaborate with other teams to ensure outstanding customer experiences.

What Do You Bring With You

1. Excellent communication skills.
2. Computer literacy and ability to navigate multiple systems.
3. Fluent English (written and spoken, B2 level).
4. Strong organizational skills with attention to detail.
5. Positive attitude and problem-solving mindset.
6. Confidence, empathy, and friendliness.
7. Flexibility to adapt to a dynamic environment.
8. Willingness to work shifts during Polish bank holidays and rotational hours between 6:30 am and 8:00 pm.

What Do We Offer

1. Stable employment from the start.
2. Hybrid work model: 2 days in the office, 3 days remote after onboarding.
3. Modern office facilities.
4. Training and on-the-job learning opportunities.
5. Benefits including medical care, dental, life insurance, Multisport/myBenefit, Sodexo card, and online language courses.
6. Career growth opportunities.
7. Tuition Assistance Program.
8. Referral Program with rewards.
9. Employee Assistance Program for personal and family support.
10. Employee discounts on shipping.
11. Work in a professional, stimulating environment with long-term prospects.

Additional Information

FedEx is a trusted global brand and values diversity and inclusion. We invest in our people and believe in creating a supportive work environment. Join us and bring your ideas, individuality, and dreams to our global community.