Customer Care Associate

BioLegend, Inc.; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job description

Main responsibilities

Deliver exceptional level of service to our customers involving several key responsibilities that include:

• Response to customer inquiries via e‑mail, telephone, fax or system
• Order processing in relevant customer service systems which includes orders entry
• Service administration
• Complaint handling
• Billing inquiries which includes price quotations, price checks and item quantity
• General administration which includes customer files and sales contracts maintenance
• Work according to documented process (SOP, Work Instruction, ...)
• Actively participate in the on‑going assessment of customer support processes and incorporate approved improvements
• Provides ad‑hoc support to internal and external stakeholders
• Ability to identify cause of customer issues and pursue resolution with a sense of urgency and commitment to customers
• Develop preventive action to avoid issues in future