Customer Advisor with German and English

inhire.io; Szczecin; On-site; PLN 120,000 - 180,000; Full time

Job summary

A recruitment agency is seeking a Customer Advisor fluent in German and English to provide technical assistance across various platforms. The ideal candidate has advanced proficiency in German (B2/C1) and a good level in English (B2). Responsibilities include addressing client issues and maintaining high customer service standards. This position offers a labor contract and benefits like private healthcare and a mentoring program.

Benefits

Private healthcare

Clear career paths

Private life insurance

Unlimited online courses

Monthly budget for benefits

Responsibilities

• Technical assistance through telephone, email, and chat.
• Addressing issues related to hardware, software, and other client products.
• Maintaining high standards of customer service.
• Partnering with other support teams to identify and solve technical issues.

Skills

German Language - Advanced (B2/C1)

English - Good (B2)

PC usage proficiency

Attention to detail

Problem-Solving Ability

Job description

Overview

Dla naszego klienta Concentrix poszukujemy osoby na stanowisko Customer Advisor with German and English.

Responsibilities

• Technical assistance through telephone, email, and chat.
• Addressing issues related to hardware, software, and other client products.
• Maintaining our high standards of customer service.
• Partnering with other support teams to identify and solve technical issues.

Qualifications

• German Language - Advanced (B2/C1) level; Good (B2) level in English.
• Proficiency in PC usage and a good understanding of networking technologies.
• Attention to detail.
• Problem-Solving Ability.

What we offer

• Labor contract.
• Clear and interesting career paths.
• Private healthcare from LuxMed.
• MyBenefit with a monthly budget.
• Private life insurance.
• CNX Academy with a mentoring program.
• CNX University with unlimited online courses.
• Employee referral program with rewards for referring friends (up to 4000 PLN).
• A great work culture that values our diverse backgrounds.

Other roles

• Banking Customer Care Specialist with German
• German-speaking Customer Service Advisor
• Customer Support Specialist with German - Verisure
• Customer Advisor with Danish (Remote in Poland)