CS Vendor Strategy & Programs Manager

BOLT; Warszawa; On-site; PLN 211,000 - 297,000; Full time

Job summary

A fast-growing tech company is seeking a Customer Support Commercial Program Manager in Warsaw to manage vendor strategies and ensure effective customer support operations. With a focus on vendor management and collaboration across teams, the ideal candidate will have experience in procurement and a deep understanding of customer support. This role offers an opportunity to significantly impact the company's operational excellence.

Qualifications

• 3 - 5 years of experience in vendor management or procurement.
• Solid understanding of Customer Support delivery models.
• Experience with contract and compliance management.

Responsibilities

• Coordinate vendor sourcing and selection strategy.
• Partner with Finance for tracking business cases.
• Design and run vendor governance process.

Skills

Vendor management

Procurement

Commercial understanding

Customer support delivery models

Effective communication

Autonomous work

Tools

Jira

Confluence

Looker

Job description

A fast-growing tech company is seeking a Customer Support Commercial Program Manager in Warsaw to manage vendor strategies and ensure effective customer support operations. With a focus on vendor management and collaboration across teams, the ideal candidate will have experience in procurement and a deep understanding of customer support. This role offers an opportunity to significantly impact the company's operational excellence.