CRM Specialist

Planner 5D; Remote; PLN 120,000 - 180,000; Full time

Job summary

A home design technology company is looking for a CRM Specialist to enhance user activation and retention through strategic CRM implementation. Your duties will include managing email triggers, analyzing results, and refining audience segments. The ideal candidate will have 2-3 years of experience, strong English and Spanish language skills, and familiarity with web-based CRM tools. This role is offered under a B2B contractor agreement in Poland, with a flexible working environment and 30+ days of paid holidays.

Benefits

30+ days of paid holidays

Company computer equipment

Education courses and training funds

Unlimited free Planner5D subscriptions

Online team-building events

Qualifications

• 2-3 years of experience in a CRM-related role.
• Strong English proficiency and conversational Spanish.
• Familiarity with no-code/low-code CRM or automation platforms.

Responsibilities

• Create and maintain triggers for transactional emails and campaigns.
• Implement and analyze CRM campaigns.
• Understand user acquisition and churn funnels.

Skills

Strong English

Spanish

HTML basics

Experience with CRM platforms

Audience segmentation

Data analysis

Tools

Customer.io

Braze

HubSpot

Mailchimp

Iterable

Job description

About us:

Planner 5D is a global hub for home design, uniting over 100 + million users in 230 territories around our planet (yes, we have 2 users connecting from Antarctica each month!). Our platform simplifies the home renovation process from concept to execution, and this process has never been more straightforward with our cutting‑edge software. You don't need to be a professional designer to enhance your home or workspace. We are dedicated to streamlining the design experience, making the customization of dream homes accessible to everyone.

Our cross‑platform presence spans Web, iOS, Android, Windows, and macOS, ensuring seamless synchronization for our users. Planner 5D is more than just software; it's a vibrant community of enthusiastic and product‑oriented professionals. From diverse backgrounds, our team collaborates across time zones, fueled by a shared passion to revolutionize the home design market.

We are constantly looking for like‑minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design.

We are looking for a CRM Specialist to join the Planner 5D Marketing team. In this role, you will work closely with marketing and product teams to deliver a top‑tier CRM strategy to maintain and improve user activation and retention.

Note that you should be prepared working as a Contractor under a B2B service agreement.

What will you do as a CRM Specialist?

• Create and maintain triggers for transactional emails, push campaigns, in‑app messages, etc.
• Implement CRM campaigns, measure and analyze results.
• Understand all user acquisition and churn funnels, connect main steps to CRM campaigns.
• Own, manage, and improve CRM marketing analytics.
• Generate, implement, and analyze hypotheses for improvement.

We expect:

• 2‑3 years of experience
• Languages: Strong English + Spanish
• Technical: HTML basics, able to edit and QA email layouts/templates
• Tools: Experience with no‑code/low‑code CRM or automation platforms (Customer.io, Braze, HubSpot, Mailchimp, Iterable, etc.)
• Segmentation: Ability to build, refine, and validate B2C audience segments based on behavior, lifecycle stage, and engagement
• Data comfort: Basic understanding of metrics, experiments, and reporting

Personal Qualities:

• Detail‑oriented: Spots template issues, broken links, wrong segments, timing errors
• Curious & proactive: Asks “why this segment?” and seeks improvements
• Collaborative: Works smoothly with marketing, product, development, and design
• Structured thinker: Organizes workflows, documents steps, and keeps processes clean
• Fast learner: Picks up new CRM tools and features quickly

What we offer:

• Great work environment that balances freedom and responsibility
• Our team is made up of friendly and passionate enthusiasts who are eager to help and share their knowledge
• We believe in work‑life balance, so you'll receive around 30+ days of paid holidays per year
• Company computer equipment by request
• Education courses for our team members, and we're willing to allocate funds toward your training expenses
• English classes on our corporate platform
• Offline company events in Lithuania and online team‑building
• Unlimited free Planner5D subscriptions