CRM Management Consultant- Dynamics 365 –(GN SONG)

Accenture Infrastructure and Capital Projects, LLC; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Training package

Employee assistance program

Coach sessions

Job summary

Accenture is seeking Consulting Professionals in Kraków to design, build and implement Microsoft Dynamics 365-driven strategies for global B2B clients. You will work with senior leaders to define target state processes, personas, and journeys, and help optimize pricing and discounting while driving change readiness.

Hybrid work with travel across Europe, robust training and a focus on responsible business, diversity and inclusion, and ongoing professional development.

Qualifications

• Progressive industry/consulting experience in relevant sectors.
• Ability to design and implement Dynamics 365 solutions for B2B.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide design, functional support for Microsoft Dynamics 365.
• Assess end-to-end Dynamics 365 processes to identify gaps and define target-state processes.
• Define user personas and user journeys.
• Collaborate with sales and commerce teams to optimize pricing and discounts.
• Facilitate leadership involvement and change readiness.

Skills

Problem solving

Analytical thinking

Leadership

Tools

Microsoft Dynamics 365

Power BI

Job description

WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Within Strategy & Consulting Global Network Song Practice we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organizations. Our focus spans marketing, commerce & sales and service functions, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships.

THE WORK:

You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance. As part of the team, you will drive the following:

• Provide design, functional support for Microsoft Dynamics 365
• Assess end-to-end D 365 processes to identify gaps, and help the client define target state processes standardized across geographies/business units
• Define user personas and user journeys
• Work as an integral part of the client’s sales and commerce organization, towards driving efficient and effective structure pricing and discounting approach.
• Work to facilitate Leadership’s team involvement of key stakeholders and buy-in for change readiness

WHAT’S IN IT FOR YOU?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

HERE’S WHAT YOU’LL NEED:

• Minimum 6 years of progressive industry and/or consulting experience in the Energy, Life Sciences, Automotive, High Tech, Resources or Financial Services industry
• Functional experience in Microsoft Dynamics 365 processes for B2B industries
• Hands-on experience configuring D 365
• Deep functional and implementation experience D 365
• Experience of delivering global B2B transformation projects
• Knowledge of D 365 and exposure to Business Intelligence Tools such as Power BI
• Experience working on a Business / Operational Transformation project
• Proven ability to work creatively and analytically in a problem-solving environment

Bonus if you have:

• Certification in Microsoft Dynamics 365

WHAT WE OFFER?

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paidemployeereferralprogram.
• Private medical care and life insurance.
• Access to theWorkSmilebenefits platform (possibility of using a wide range of products and services, including the Multisport card).

WorkingConditions:

• Employment contract (umowaopracę)
• HeadquarterinWarsaw.
• Travelingto work with prestigious clients and deliver large-scale transformationalchange. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with ourClientsin their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration,willingnessand ability to work at client locations mostly across Europe and beyond, for short or long term, isrequired.
• The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Global Network

is a part of Europe Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations across Europe. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland part of GN Consulting Hub is located in Warsaw, Kraków, Wrocław and Łódź. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Please be advised that onlyselected candidates will be contacted.

https://www.accenture.com/pl-pl/privacy-policy

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.