Credit Services Representative with German

Medtronic; Warszawa; Hybrid; PLN 110,000 - 166,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic in Warsaw, Poland is seeking a Credit Services Representative to support German-speaking customers, manage accounts receivable and ensure timely collections in a flex-working environment.

The role requires English proficiency and German at C1, collaboration with Finance and Customer Service, and the ability to work with AI-enabled processes. Onboarding is onsite full-time, with ongoing hybrid work aligned to business needs.

Qualifications

• Bachelor's degree or advanced degree with no prior experience accepted.
• Professional proficiency in English for business communication.
• Fluent German with at least C1 proficiency for business use.
• Experience using ERP systems such as SAP.
• Experience managing customer accounts and records.

Responsibilities

• Manage portfolio of customer accounts to support timely collections.
• Contact customers via phone and email to request payments and commitments.
• Investigate issues and disputes with internal stakeholders.
• Maintain accurate interaction records in systems and workflows.
• Monitor portfolio performance and prioritize ageing accounts.
• Identify recurring issues and suggest process improvements.
• Support testing and adoption of AI-enabled service tools.
• Review AI outputs for accuracy and compliance before action.

Skills

German language proficiency

English language proficiency

SAP/ERP experience

Accounts Receivable experience

Communication skills

Education

Bachelor's degree or higher

Tools

SAP

Job description

Flexible Work Arrangement

Warsaw, Mazowieckie, Poland

Full time

R76031

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Credit Services is part of Medtronic’s Finance organization and supports the effective management of customer accounts, collections, cash-flow performance and account-resolution activities across regional markets.

The team partners closely with Finance, Customer Service and commercial stakeholders to maintain healthy customer portfolios, improve operational efficiency and support a modern, digitally enabled service model that incorporates workflow automation, data-driven decision-making and AI-supported tools.

We are seeking professionals with professional proficiency in German language support customers across our German Market

This role is based in Warsaw, Poland and follows a Flex work model. Employees are expected to work onsite full-time during the onboarding, training and certification period to support knowledge transfer and operational readiness. Ongoing work-style expectations will align with local business requirements and team practices. No travel is required for this position.

The Credit Services Representative is responsible for managing an assigned portfolio of customer accounts and supporting timely resolution of outstanding receivables. The role combines customer engagement, account analysis, collections activity, dispute coordination and operational support within a technology-enabled Credit Services environment. Success in this position requires effective stakeholder collaboration, strong attention to data accuracy and the ability to balance customer experience with business objectives.

Primary Responsibilities

• Manage an assigned portfolio of customer accounts to support timely collection of outstanding receivables and achievement of cash-flow objectives.
• Conduct customer outreach through phone and email communications to resolve overdue balances, discuss payment status and secure payment commitments.
• Investigate account issues, disputes and payment delays by collaborating with Finance, Customer Service and other internal stakeholders.
• Maintain accurate records of customer interactions, account actions and resolution activities within designated systems and workflows.
• Monitor portfolio performance, prioritise workload and take appropriate action on ageing and overdue accounts.
• Identify recurring account issues, process gaps and workflow exceptions and recommend improvement opportunities.
• Support testing, adoption and continuous improvement of digital tools, automation capabilities and AI-enabled service processes.
• Review system-generated recommendations and AI-assisted outputs to ensure accuracy, compliance and appropriate customer outcomes before action is taken.

Required Qualifications

• Bachelor’s degree and a minimum of 2 years of relevant experience in Accounts Receivable, Credit, Collections, Finance, Customer Service or a related business function; or an advanced degree with no prior experience.
• Professional proficiency in English and ability to communicate effectively in a business environment.
• Fluent English and minimum C1 proficiency in German, with the ability to communicate effectively in a business environment both verbally and in writing.
• Experience using enterprise business systems, such as SAP or comparable Enterprise Resource Planning (ERP) platforms.
• Experience managing customer accounts, resolving payment-related issues and maintaining accurate transactional records.
• Demonstrated ability to work with digital tools and workflow-based systems to support operational decision-making and account management.

Preferred Qualifications

• Experience supporting Credit, Collections or Accounts Receivable activities within a multinational or shared-services environment.
• Experience managing customer portfolios across EMEA markets.
• Knowledge of collection processes, dispute management and credit-risk considerations.
• Experience working with workflow automation, reporting tools or AI-enabled business applications.
• Additional European language skills relevant to assigned market responsibilities.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 110,400.00 PLN - 165,600.00 PLN |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives

Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team

With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer

By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first

Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies

No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world

Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care

Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .