Controller Operational & Business Support Annual Review Process

Eurofins Scientific SE; Katowice; On-site; EUR 30,000 - 45,000; Full time

Job summary

Eurofins Scientific SE is looking for an Operational & Business Support Annual Review Process Controller to enhance the Global Compensation & Benefits team. This full-time role involves operational support for the Annual Review Process and managing shared communication tools, offering career development in a supportive environment.

Benefits

Career development opportunities within an international organization

Positive work environment

Attractive salary and bonuses

My Benefit System and private medical care

Growth potential within the company

Qualifications

• Master's degree with an excellent academic record.
• Strong command of English, written and spoken.
• Ability to handle confidential information.

Responsibilities

• Act as a Single Point of Contact for Business Leaders regarding the Annual Review Process.
• Gather, control, and prepare data for upload to the review tool.
• Manage the shared mailbox and respond to queries and tickets.

Skills

Integrity

Team-oriented mindset

Resilience under stress

Strong command of English

Education

Master's degree in Human Resources, Economics, or Business

Tools

Excel

PowerPoint

Outlook

SharePoint

Job description

Controller Operational & Business Support Annual Review Process

• Full-time

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across its network of companies.

We are seeking an enthusiastic Operational & Business Support Annual Review Process Controller to join our Global Compensation & Benefits team.

This role is crucial in operational and business support of the Annual Review Process within our organisation for key employees and leaders. The successful candidate will work closely with HR, employees, and management.

The role is divided into two main areas:

• Operational and business support for the Annual Review Process;
• Shared mailbox and ticketing system administration.

Main responsibilities include:

• Act as a SPOC (Single Point of Contact) for Business Leaders regarding the Annual Review Process;
• Gather, control, and prepare data for upload to the review tool;
• Follow up on activities and report progress;
• Prepare, print, and archive related documents;
• Provide ad-hoc administrative support (e.g., LTI support, communications);
• Develop program documentation, training materials, and employee communications;
• Organise training sessions/webinars;
• Ensure compliance with statutory and governance requirements.

For shared mailbox and ticketing system management:

• Manage the shared mailbox and respond to queries and tickets per SLAs and quality standards;
• Assist employees and leaders in resolving issues;
• Analyze recurring issues, report findings, and propose solutions;
• Manage ticket categorization and prioritization;
• Follow up on ticket resolution and escalate when necessary;
• Monitor and analyze system statistics and trends;
• Contribute to team KPIs and dashboards development.

Qualifications & Key Competencies:

• Master's degree in Human Resources, Economics, or Business with excellent academic record;
• Strong command of English, both written and spoken;
• Ability to handle confidential information with integrity;
• Proficiency in Excel, PowerPoint, Outlook, and SharePoint;
• Resilience under stress;
• Team-oriented mindset.

We offer:

• Career development opportunities within an international organization;
• Positive work environment;
• Attractive salary and bonuses;
• My Benefit System and private medical care;
• Growth potential within the company.

We support your development! If you don’t meet all requirements, apply anyway! Eurofins is committed to supporting your career growth.

We embrace diversity! As an Equal Opportunity Employer, Eurofins values diversity and prohibits discrimination based on gender, race, age, religion, sexual orientation, disability, or other characteristics.

Sustainability is important to us! We aim for carbon neutrality by 2025, encouraging sustainable initiatives at all levels.

Learn more on our Careers page: https://careers.eurofins.com/

Company overview: Eurofins Scientific is a leading international life sciences company, providing a broad range of testing services to ensure safety, authenticity, and quality across various sectors. With over 37 years of experience, Eurofins operates approximately 950 laboratories in over 60 countries, employing around 63,000 staff. In 2024, the company reported revenues of EUR 6.95 billion and is recognized for its stock performance and industry leadership.