Contract Manager (M/F)

ID Logistics Polska; Katowice; On-site; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Private medical care

Sport card

Life insurance

Company social fund

Job summary

ID Logistics Polska is seeking a seasoned Contract Management Leader to oversee major client accounts, align with site and operations leadership, and drive profitability. You will steer contract negotiations, risk assessment, and renewal processes while coordinating cross-site activities to ensure top-tier service levels.

The role demands strong English, extensive experience in contract logistics, and the ability to manage multiple projects with high autonomy.

Qualifications

• Preferably a degree qualification in business administration, sales, logistics, etc.
• Min. 5 years of experience in contract logistics and transportation.
• Legal and cost analysis knowledge.
• Results oriented mindset.
• Strong communication and interpersonal skills with aptitude in building internal and commercial relationships with professionals of all organizational levels.
• Ability to handle projects simultaneously.
• High autonomy and capacity for decision.
• Fluent in English.

Responsibilities

• Report to the Contract Management Director and collaborate with Site Managers, Operations Director and Managing Director.
• Ensure client satisfaction, bring value, improvements, and innovations.
• Ensure profitability of the customer with Operations, monitor tariffs and budgets.
• Increase profitable turnover, pursue new opportunities and support tenders.
• Ensure service levels match contractual commitments and customer expectations.
• Conduct regular operational and strategic reviews with customers.
• Assess contract risk, renegotiate clauses to protect the company, alert management as needed.
• Negotiate renewal of contracts.
• Prepare cost-reduction and continuous improvement projects.
• Define and monitor actions to improve SLAs and customer satisfaction.
• Lead key customer projects and transversal initiatives within the company.
• Coordinate communication between customer and company departments and across sites.

Skills

Contract management

Client relationship

Negotiation

Project management

Communication skills

Fluent English

Education

Degree in business admin / logistics

Job description

Responsibilities

• In this role you will report to the Contract Management Director and work very closely with Site Managers, Operations Director and Managing Director
• Ensure the client satisfaction, bringing value added, improvements, new ideas and innovation
• Ensure and develop profitability of the customer in coordination with Operations, follow financial performance & execution of budget, ensure appropriate tariffs
• Increase profitable turnover with customers, proactively looking for new opportunities and supporting tenders
• Control that service level matches contractual commitment & customer’s expectations
• Ensure / pilot regular operational and strategic reviews with customer
• Evaluate the level of risk in the contracts, renegotiate clauses exposing company to risk and alert management in case of need
• Negotiate the contracts’ renewing
• Prepare defensive and cost reduction projects as well as continuous improvement actions
• Define & monitor action plans targeted to increase service level agreement and customer satisfaction
• Lead key projects connected with the customer, handle transversal projects within the company locally or internationally
• Ensure an efficient communication between customer and company’s departments, and amongst several sites if needed

Requirements

• Preferably a degree qualification in related fields: business administration, sales, logistics, etc.
• Minimum 5 years of previous experience in contract logistics and transportation
• Legal and cost analysis knowledge
• Results oriented mindset
• Strong communication and interpersonal skills with aptitude in building internal and commercial relationships with professionals of all organizational levels
• Ability to handle projects simultaneously
• High autonomy and capacity for decision
• Fluent in English

We Offer

• An opportunity to broaden/deepen knowledge and expertise in global projects
• Stable job in a professional team
• Interesting path of career in an international organization
• Consistent scope of responsibilities
• Benefits: private medical care, sport card, life insurance
• Company Social Benefits Fund
• Place of work will be agreed with the candidate

We are an international group specializing in contract logistics. In Poland, we operate across 50 locations. Every day, nearly 10,000 people in the #IDLogisticsTeam ensure that our customers' products reach their destinations efficiently and safely.

On a daily basis, we work in modern distribution centers and provide logistics services for clients from a variety of industries, including fashion, e-commerce, FMCG, and beauty. Poland is also home to our IDEO Control Tower team, which coordinates freight flows across road, rail, and multimodal transport networks.

At ID Logistics, we value collaboration, commitment, and a positive working atmosphere. We know that people are the foundation of our organization, which is why we offer stable employment conditions and opportunities for professional growth, regardless of where you are in your career journey.

If you are looking for a place where your work truly matters and would like to be part of a team that supports one another in everyday challenges, join the #IDLogisticsTeam.

Place of work will be agreed with the candidate - Warszawa, Katowice or Stryków.