Consumer/Patient & Market Insight Manager

Polpharma; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading healthcare company in Poland is looking for an experienced Consumer/Patient & Market Insight Manager. The role involves managing a group-wide platform for market insights, driving consumer-centric innovation, and developing strategies across various markets. The ideal candidate has over 10 years in consumer insights, strong digital fluency, and a proven track record in strategy and innovation. Competitive benefits including a relocation package and training opportunities are offered.

Benefits

Private medical care

Lunch card 350 PLN net

Life insurance

Relocation package

Employee Pension Program

Cafeteria system

1 additional day off

Qualifications

• 10+ years in consumer, patient, and/or market insights, ideally in consumer healthcare or FMCG.
• Proven success in global or regional roles impacting strategy, innovation, and market expansion.
• Strong command of professional English.

Responsibilities

• Manage a group-wide data/intelligence platform for insights generation and foresight.
• Lead global research programs to identify unmet needs.
• Translate insights into business recommendations that drive innovation.

Skills

Consumer and patient insights

AI/ML-based analytics

Stakeholder management

Strategic thinking

Communication skills

Agile innovation

Education

Bachelor's or Master's degree in relevant fields

Tools

Dashboards

Social listening tools

Job description

Overview

The international Consumer/Patient & Market Insight Manager is responsible for embedding a deep, data-driven understanding of consumers, patients, and market dynamics into Polpharma Group’s Consumer Healthcare (CHC) strategies and operations.

As a strategic enabler of sustainable growth, innovation, and geographic expansion, this role leads the development of a group-wide insight and foresight platform, generating early trend signals, identifying high-potential opportunities, and ensuring decision-making is grounded in real-world evidence. By driving modern consumer/patient centricity and fostering co-creation with stakeholders, the Manager enables faster, more relevant innovation across markets and categories.

This is a group-level role, operating across multiple markets and business units, with strategic impact on the entire organization

Responsibilities

• Set up and manage a group-wide data/intelligence platform for market, consumer/patient insight generation and early trend foresight.
• Drive consumer/patient insight and ideation competences using modern tools such as AI-driven analytics, real-time digital listening, and agile experimentation.
• Deliver foresight-driven opportunity maps to guide innovation, category growth, and investment decisions.
• Lead global research programs (segmentation, journeys, ethnographies, co-creation etc.) to identify unmet needs and whitespace.
• Translate insights into business recommendations that drive innovation pipelines, brand positioning, and portfolio optimization.
• Partner with marketing, Product Development, and commercial teams to ensure insight-led decision-making across product development, expansion and go-to-market strategies.
• Deliver foresight-driven briefs and opportunity maps that influence strategic planning, category growth, and investment decisions.
• Support geographic and category expansion through actionable market and consumer insights that identify growth opportunities and inform strategic decisions.
• Standardize global insight methodologies, tools, and best practices to ensure consistent and high-quality insight generation.
• Build and maintain a central knowledge hub for trend reports, competitive intelligence, and segmentation data to enable easy access and scalability.
• Strengthen global and local insight capabilities by providing structured training, workshops, and mentorship to country teams.
• Develop and lead consumer-centric, cross-functional ideation programs, while strengthening ideation capabilities across global and local CHC teams.
• Introduce and integrate co-creation platforms, innovation sprints, and new technologies to empower teams to design innovations with consumers, patients, healthcare professionals, and partners. Leverage digital communities and rapid prototyping to test, refine, and scale ideas at speed.
• Champion a culture of consumer and patient centricity across all CHC functions, embedding consumer-first thinking into brand planning, innovation roadmaps, and commercial execution for global and regional teams.

What we can offer

• Employment based on an employment contract
• Training and development of professional competences
• Private medical care
• Lunch card 350 PLN net
• Life insurance
• Relocation package
• Employee Pension Program (after 3 months of employment)
• Co-financing for the Multisport card
• Cafeteria system (cinema, theater tickets, shopping vouchers, etc.)
• 1 additional day off

Our expectations

• Bachelor’s or Master’s degree in Market Research, Psychology, Sociology, Marketing, Business, or related fields.
• 10+ years in consumer, patient, and/or market insights, ideally in consumer healthcare or FMCG.
• Proven success in global or regional roles impacting strategy, innovation, and market expansion.
• Strong digital fluency, including AI/ML-based analytics, dashboards, and social listening tools.
• Expertise in insight methodologies, foresight, segmentation, and opportunity mapping.
• Ability to connect insights to commercial strategy, innovation, and portfolio management.
• Skilled in modern consumer engagement methods, co-creation, and agile innovation.
• Strong communication, collaboration and stakeholder management across cultures and markets.
• Strategic thinker with a balance of analytical rigor and commercial acumen.
• Entrepreneurial mindset with a passion for consumer health and patient outcomes.
• Agile, resilient, and comfortable in fast-paced, international environments.
• Strong command of professional English.
• Open to business travel.