Commercial Order Service Specialist

Dürr Aktiengesellschaft; Poznań; On-site; PLN 25,000 - 35,000; Full time

Job summary

A leading company in the technology sector is looking for a professional to manage customer enquiries and service contracts in Poznań. This role requires strong commercial training, excellent German skills, and knowledge of tools like Salesforce and SAP. The ideal candidate will demonstrate creativity and the ability to work independently in a team-driven environment.

Qualifications

• Very good user knowledge of MS Office required.
• SAP and CRM/Salesforce knowledge desirable.
• Very good written and spoken German skills required.

Responsibilities

• Independent processing of enquiries from customers and partners.
• Preparation of offers and orders for service contracts.
• Documentation and invoicing of service contracts.

Skills

Understanding of commercial contexts

MS Office

Creativity

Teamwork

Good communication

Education

Completed commercial training

Tools

SAP

CRM/Salesforce

Excel

Job description

Your Tasks

• Independent processing and advice on enquiries from end customers, sales & servicecompanies and sales & service partners in the area of service products and servicecontracts;
• Preparation of offers and orders of the standard service portfolio in the necessary ITsystems;
• Drafting of standard service contracts and data protection agreements of the HOMAGGroup to the end customer;
• Documentation of all customer inquiries in the necessary systems such asSalesforce, SharePoint or Excel;
• Attachment to the documentation and invoicing of service contracts in SAP andSalesforce;
• Support in the processing of applications in the area of Master Data Management(customer master data) in the area of Sales and Service;
• Monitoring and compliance with the requirements for applications for the adaptationof customer master data Sales & Service;
• Rework, documentation and archiving of applications for the adaptation of customermaster data in all necessary IT systems (mainly CRM / Salesforce, SAP, Sharepoint,plus others);
• Exchange, coordination and review with sales and service companies in the event ofadjustments to customer master data.

Your Skills

• Completed commercial training with a good understanding of commercial contextsand processes;
• Very good user knowledge of MS Office required;
• SAP and CRM/Salesforce knowledge desirable;
• Creativity and interest in the further development of internal departmental processes;
• Good comprehension and interest in more complex system contexts;
• Structured, self-confident and independent way of working, flexibility, ability to work ina team, ability to work under pressure, communicative;
• Very good written and spoken German skills required;
• Good written and spoken English skills desirable.