Collections Specialist with Slovenian (12-Month Contract)

HEINEKEN Kraków; Polska; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading global beverage company in Poland is seeking a candidate to manage the Customer Ledger while ensuring accuracy and efficiency. The ideal applicant will have fluency in Slovenian (C1) and English (B2), strong customer focus, and experience in the Order to Cash service area. Responsibilities include acting as a Business Partner, building customer relationships, and driving process improvements. The role emphasizes integrity and ethical conduct within a diverse team environment.

Qualifications

• Experience related to Order to Cash/Customer Service area.
• Ability to handle resistance effectively.
• Business knowledge, including logistics.

Responsibilities

• Manage the Customer Ledger and ensure accuracy.
• Act as a Business Partner to OpCos for effective collections.
• Build and maintain strong customer relationships.
• Drive process improvements using analytical skills.
• Ensure adherence to process controls and compliance.

Skills

Fluency in written and spoken Slovenian (C1 level or higher)

English proficiency at B2 level or higher

Strong customer focus

Negotiation and influencing skills

Strong analytical abilities

Job description

At HEINEKEN Kraków(HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your Responsibilities:

• manage the Customer Ledger, ensuring accuracy and achievement of collection targets
• act as a Business Partner to OpCos (e.g., Sales, Customer Service, Pre-Legal Collectors) by providing accurate data and supporting effective collections and dispute resolution
• build and maintain strong customer relationships, handling calls and queries while ensuring a high level of service
• identify and resolve held orders and credit limit issues in line with credit policy
• drive process improvements using analytical and digital skills to enhance insights and efficiency
• collaborate with other HGSS teams to ensure compliance with processes and standards
• provide regular updates to the Team Leader on progress, challenges, and opportunities
• take ownership of personal development in finance skills and business knowledge
• ensure adherence to process controls, policies, and compliance, suggesting improvements where needed
• maintain accurate and up-to-date process documentation.

You are a good candidate if you have:

• fluency in written and spoken Slovenian (C1 level or higher)
• English proficiency at B2 level or higher
• strong customer focus and communication skills
• experience related to Order to Cash/Customer Service area
• negotiation and influencing skills, with the ability to handle resistance effectively
• strong analytical and problem-solving abilities
• business knowledge, including logistics
• ability to identify root causes and translate them into improvements
• mindset and behaviours aligned with HEINEKEN Finance Behaviours.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

For further information, and to apply, please visit our website via the “Apply” button below.