Collection Specialist

Solera Holdings, LLC.; Poland; On-site; PLN 100,000 - 140,000; Full time

Job summary

Solera is seeking a Collection Specialist Level 3 to join the Collections Team in a senior capacity. The role focuses on managing complex, high-value accounts, negotiating settlements, and maintaining compliant, data-driven collections processes.

The ideal candidate will have at least 3 years in collections, fluent English and French (B2/C1), and strong negotiation and analytical skills, with experience in ERP and collections software.

Qualifications

• Bachelor's degree in finance, business, or a related field (or equivalent experience).
• At least 3 years of relevant experience in collections.
• Fluent English and French (min. B2/C1).
• MS Office fluency (Word, Excel).
• Knowledge of laws and regulations governing collections activities.
• Accounting principles familiarity.
• Experience with collections software or ERP systems is a plus.

Responsibilities

• Communicate with customers through various channels to resolve complex issues and negotiate payment arrangements.
• Handle the most complex and high-value delinquent accounts and decide on recovery approaches.
• Negotiate settlements, discounts, or extended payment terms with customers.
• Maintain detailed records of all collection activities in compliance with laws.
• Provide regular updates on collection activities and account status to management.
• Analyze accounts to identify trends and improve collection strategies.
• Generate and analyze collection reports and provide process improvement insights.
• Ensure compliance with FDCPA and other regulations.
• Mentor junior collection staff (Level 1 and 2).

Skills

Negotiation skills

English & French

Detail oriented

Pressure handling

Multilingual preferred

Education

Bachelor's degree in finance or related field

Tools

MS Office (Word, Excel)

ERP systems

Collections software

Job description

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

We are looking for a person who joins the Collection Team and will support us in our daily tasks. A Collection Specialist Level 3 is responsible for managing and improving the collections process to recover outstanding debts while maintaining positive customer relationships. It is a senior level position responsible for managing the most challenging and high-value accounts within a collection. They work closely with customers to resolve outstanding payment issues and may have the authority to handle complex negotiations, settlements, payment plans, referring delinquent accounts to collections agencies and legal aid, when necessary, while providing expertise and guidance to junior collectors. This role often involves more extensive data analysis and reporting. The ideal candidate should have strong communication and negotiation skills, be detail-oriented, and able to work in a fast-paced environment.

What You'll Do

Customer Interaction

Communicate with customers through various channels, including phone, email, and written correspondence, regarding complex issues, addressing concerns, resolving disputes, and negotiating payment arrangements.

Account Management

Handle the most complex and high-value delinquent accounts, making decisions regarding the best approach to maximize recovery.

Negotiation

Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms.

Documentation

Maintain detailed and accurate records of all collection’s activities, ensuring compliance with legal and regulatory requirements.

Escalation

Provide regular updates on collection activities and account status to management.

Determine when to escalation delinquent accounts to a higher level of collections or recommend legal actions, as necessary. Identify and escalation high-risk accounts to management for further action.

Data Analysis

Analyze customer accounts to identify trends and payment behaviors, making data-driven decisions to improve collection strategies.

Reporting

Generate and analyze collection reports to assess the effectiveness of collection efforts.

Provide insights for process improvement.

Provide regular updates to management.

Compliance

Ensure all collection activities adhere to relevant laws and regulations governing collections activities, such as the Fair Debt Collection Practices Act (FDCPA).

Training and Support

Provide guidance, training, and mentorship to junior collection staff (Level 1 and 2), offering expertise on complex cases and best practices.

What You’ll Bring

Qualifications

• Bachelor's degree in finance, business, or a related field (or equivalent experience).
• At least 3 years of relevant experience in collections (must)
• Fluent English and French language min. B2/C1 (must)
• MS Office fluency (Word, Excel)
• In-depth knowledge of relevant laws and regulations governing collections activities.
• Familiarity with basic accounting principles
• Proficiency in using collection software and Microsoft Office applications, especially Excel and data analysis tools.
• Experience with collections software or enterprise resource planning (ERP) systems is a plus.

Required Skills and Abilities

• Strong negotiation and communication skills.
• Exceptional problem-solving and analytical skills.
• Attention to detail, accuracy, and organizational skills.
• Ability to work well under pressure, meet deadlines and make sound judgements. Ability to prioritize tasks and work in a fast-paced environment.
• Willingness to learn and follow established procedures.
• Ability to work collaboratively as part of a team.
• Excellent communication and interpersonal skills. Able to communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.
• Excellent customer service skills.
• Ability to lead, coach and mentor and individual or team.
• Multi-lingual is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required to sit for extended periods of time.

Required to wear a telephone headset to interact with clients and/or associates over the phone.

Required to type for extended periods of time.

Required to work with digital displays.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.