Clinical Systems Enablement Lead - Training & SME

IQVIA; Warszawa; On-site; PLN 140,000 - 220,000; Full time

Job summary

IQVIA is seeking a skilled professional to provide comprehensive support for clinical systems operations. You will act as a SME, help design, test, and implement system changes, and ensure SOPs are followed.

The role combines training, documentation, and cross-functional collaboration to support data integrity and regulatory compliance. You will mentor staff, manage interface tasks, and generate reports to monitor performance and project metrics.

Qualifications

• Bachelor's Degree in Health or Biological science required.
• 5–6 years of SME experience with clinical systems and admin user experience.
• Ability to run ad hoc queries and reports for a project.
• Knowledge of SOPs/Work Instructions and guidelines.
• Advanced knowledge of clinical systems and interdependencies.
• Strong cross-functional collaboration and communication skills.
• Proficient in MS Word and Excel.

Responsibilities

• Support development, implementation, validation, and maintenance of internal and external clinical system interfaces.
• Provide technical expertise and troubleshooting for system-related issues and enhancements.
• Design, plan, test, and implement system changes including UAT.
• Create, maintain, review SOPs and documentation.
• Conduct QC checks and recommend corrective actions for data integrity and regulatory compliance.
• Develop and deliver training on clinical systems for local and regional teams.
• Mentor staff and lead process improvement initiatives.
• Generate ad hoc queries and reports to support operations and business needs.
• Support project execution with system oversight and site visit report reviews.

Skills

SME experience

Ad hoc queries

Cross-functional collaboration

Education

Bachelor's Degree in Health or Biological science

Tools

MS Word

MS Excel

Job description

IQVIA is seeking a skilled professional to provide comprehensive support for clinical systems operations. You will act as a SME, help design, test, and implement system changes, and ensure SOPs are followed.

The role combines training, documentation, and cross-functional collaboration to support data integrity and regulatory compliance. You will mentor staff, manage interface tasks, and generate reports to monitor performance and project metrics.