Clinic/Practice Assistant II

Mass General Brigham; Poland; Hybrid; PLN 30,000 - 120,000; Full time

Job summary

A healthcare organization is looking for a Practice Assistant II to manage front desk operations and serve as a liaison between patients and providers. This hybrid role involves handling patient check-ins, administrative tasks, and supporting a team of providers. Ideal candidates should have experience in patient interactions and administration, along with excellent communication skills. The position offers a competitive hourly rate and career advancement opportunities.

Benefits

Comprehensive benefits

Career advancement opportunities

Recognition programs

Qualifications

• Experience in patient check-in and administrative tasks.
• Ability to manage patient interactions and resolve issues.
• Familiarity with medical terminology and processes.

Responsibilities

• Handle all patient check-ins according to established standards.
• Manage payer authorization and billing tasks.
• Maintain a neat patient waiting area and support providers.

Skills

Reception and Patient Check-In

Administrative Assistance

Communication

Job description

Site: The General Hospital Corporation

Job Summary

The Practice Assistant II position sits at the front desk of the Child and Adolescent Psychiatry clinic and handles the day-to-day operations of the clinic. Without nurses in Outpatient Psychiatry, PA IIs serve as the main liaison between patients and providers, frequently relaying clinical information and directly resolving patient issues per provider instruction. The patient population of the department is high acuity with complex psychiatric disorders. Department PA IIs work as a dynamic team with each other and providers to meet the needs of the patients.

Qualifications

Reception and Patient Check-In and Administrative Assistance: 60%

• Check-in each patient as outlined by MGH Front Desk and Practice Standards
• Displays courteous and timely response to patients- in person, phone, e-mail, and Epic system and triages requests as needed
• Assists patients when needed with reading paperwork, arranging transportation, escorts, etc. and ensures any required scales or forms are completed
• Collects and reconciles co-payments
• Completes all follow up appointment scheduling and rescheduling as requested
• Takes requests for medication refills
• Works closely with call center team and intake team to ensure patients are well cared for

Payer Authorization and Billing 20 %

• Manage work queue for missed authorizations and obtain as necessary, working with managed care/third party insurers

Other 20%

• Monitors and maintains neat, orderly patient waiting area
• Supports 50+ providers including psychiatrists, psychologists, and trainees with clerical needs like letter writing, faxing, etc.
• May be asked to provide support for special projects and research initiatives
• Participates in weekly check in meetings and others as requested
• Manages mail for all providers in the clinic

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

32 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.36 - $24.45/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.