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Client Service Manager - EMEA (Poland)

TGM Research

Warszawa

Remote

PLN 120,000 - 180,000

Full time

Today
Be an early applicant

Job summary

A leading market research firm based in Warsaw is seeking a Client Service Manager to coordinate research projects and manage client accounts. The ideal candidate has 4-5 years' experience in project management in the online panel sector, supports client satisfaction and retention, and offers fluency in English. This is a fully remote position with competitive salary and benefits.

Benefits

Competitive salary
Performance-based bonuses
Flexible Working Policy
21 days of holidays + bank holidays

Qualifications

  • 4-5 years of experience in project management within the market research online panel industry.
  • Proven ability to manage multiple complex projects simultaneously.
  • Experience in quote preparation and client management is a plus.

Responsibilities

  • Coordinate the execution of medium to complex research projects.
  • Monitor project financials and performance metrics.
  • Manage and grow a portfolio of client accounts.

Skills

Project management
Communication
Problem-solving
Fluent English

Tools

Microsoft Office Suite
Job description
Client Service Manager - EMEA (Poland) at TGM Research

Location: Warsaw, Poland

TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels.

About the Team & Role:

You will be a part of Client Service Team and play a crucial role in coordinating research projects with internal and external stakeholders to ensure seamless project execution and high-quality data delivery.

If you are a proactive, service-oriented individual with a passion for market research and online panels, we invite you to join our team and help our clients succeed in their research endeavours.

Responsibilities:

  • Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
  • Provide full guidance for sampling strategy development and monitor fieldwork performance.
  • Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
  • Maintain excellent day-to-day communication with internal teams and external clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
  • Manage and grow a portfolio of small to medium size client accounts, ensuring client satisfaction, retention, and revenue growth.
  • Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
  • Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.

Qualifications:

  • 4-5 years of experience in project management within the market research online panel industry
  • Proven ability to manage multiple complex projects simultaneously
  • Experience working across international markets
  • Excellent communication and interpersonal skills
  • Fluent English, both speaking and writing; additional European language will be an advantage
  • Excellent problem-solving abilities and organizational skills
  • Proficiency in using Microsoft Office Suite
  • Experience in quote preparation and client management – nice to have
  • Fully remote position
  • Competitive salary and performance-based bonuses
  • International Team setup
  • Flexible Working Policy
  • A collaborative and innovative work environment
  • Working with newest technologies and using modern tools (including MacBook)
  • 21 days of holidays + bank holidays

TGM Research is an equal opportunities employer and welcomes applications from all qualified candidates.

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